Description
service desk
device lifecycle
vip support
video conferencing
ticket resolution
vendor liaison
The role provides day‑to‑day operational support for the service desk and workplace technologies, managing client engagements and service requests for both on‑site and remote users. Responsibilities include device lifecycle management—procurement, provisioning, IMACs, refresh, disposal—and technical support for Executive/VIP clients, high‑profile events, video‑conference equipment, and business‑unit IT projects.
- Provide day‑to‑day operational support of the service desk, workplace technologies, and devices per service level agreements.
- Manage client engagements and service requests for both on‑site and remote customers.
- Perform device lifecycle tasks including procurement, provisioning, IMACs, refresh, disposal, and inventory management.
- Deliver technical support for Executive/VIP clients, high‑profile meetings/events, video‑conferencing equipment, and business‑unit IT projects.
- Respond to, document, and resolve service tickets promptly in accordance with IT SLA.
- Troubleshoot hardware, software, and peripherals across desktops, laptops, mobile devices, printers, scanners, plotters, and video‑conferencing equipment.
- Act as technical liaison between business, vendors, and IT for solution and product evaluations.
- Coordinate and execute IT projects related to end‑user devices and hardware support.
- Ensure business continuity during emergencies such as storm support or network outages.
- Support change management activities for new or enhanced IT services.
- Create and update knowledge articles and documentation to improve customer experience.
- Collaborate with vendors for escalations and support activities.
Requirements
associate degree
active directory
office 365
servicenow
a+ cert
problem solving
Minimum qualifications are an associate’s degree (or 2‑5 years relevant IT support experience), proficiency with Active Directory, Windows and Mac OS, Office 365, mobile devices, and ServiceNow/Asset Suite, plus strong problem‑solving and communication skills. Preferred qualifications include a bachelor’s degree in Computer Science, A+ and Network+ certifications, customer‑service experience, knowledge of ITIL/Agile practices, and experience in nuclear or industrial environments.
- Minimum qualifications: associate’s degree (or 2‑5 years IT support experience), Active Directory, Windows & Mac OS, Office 365, mobile devices, ServiceNow/Asset Suite, strong problem‑solving and communication skills.
- Preferred qualifications: bachelor’s degree in Computer Science, A+ and Network+ certifications, customer‑service experience, knowledge of ITIL/Agile, and experience in nuclear/industrial environments.
Benefits
Constellation offers a competitive total rewards package that includes salary, bonus, 401(k) match, employee stock purchase program, comprehensive medical, dental and vision benefits, a robust wellness program, and paid time off for vacation, holidays, and sick days. The expected salary range for this role is $72,900 to $81,000, varying with experience.
Training + Development
Information not given or found
