IT Support Analyst at Burnco Rock Products Ltd in Irving, TX | Kablio

Role

Description

hardware installation

software troubleshooting

active directory

servicenow

asset inventory

onsite support

Train users on desktop and business applications, and develop IT knowledge base documentation
Take part in team events, professional development activities, and community initiatives
Collaborate with stakeholders to support IT business initiatives, drive best practices, and ensure standards and compliance
Support onboarding and offboarding processes for users
Serve as the onsite liaison for IT teams, including Networking, Infrastructure, Security, and corporate users
Provide onsite support for IT changes, maintenance, and configuration tasks
Proactively maintain and procure IT equipment to prevent service disruptions
Install, configure, and troubleshoot hardware, software, peripherals, networking equipment, VOIP, and mobile devices
Manage user accounts within Active Directory and Office 365 hybrid environments
Collaborate with second- and third-tier support teams on complex technical issues
Participate in emergency response and after-hours support as required
Maintain organization and standards within equipment and server rooms
Manage vendor relationships and coordinate onsite services as needed
Provide timely, professional IT support via calls, emails, tickets, both onsite and remotely
Track, escalate, and resolve incidents and service requests using ServiceNow
Perform routine maintenance across multiple sites and maintain an accurate IT asset inventory

Requirements

itil

servicenow

active directory

office 365

2+ years

problem solving

Relevant certifications (ITIL, A+, MCSA) is considered an asset
Dexterity to operate computers, peripherals, power tools, and related equipment
Experience with ServiceNow is considered an asset
Ability to terminate and test copper cables
2+ years’ experience in a similar IT support role
Excellent interpersonal skills with strong customer service orientation
Occasional travel to multiple BURNCO sites; must be comfortable working in an industrial setting with PPE
Extensive hands-on experience with Active Directory and proficiency with Microsoft Office 365
Familiarity with Windows desktop support, mobile devices (Android/iOS), and networking concepts
Demonstrated experience with end-to-end ownership of service requests and incidents
Proactive, detail-oriented, and self-motivated with strong problem-solving and organizational skills
Ability to lift and transport moderately heavy items such as desktop computers, switches, and UPS units

Benefits

Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
Experience our inclusive, collaborative, and safety-focused culture
Be part of a supportive, high-performing team that values your growth and success

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

C$350–480M

Annual Revenue

The company generates annual revenue through vertical integration of construction materials.

1912 Founded

Year Established

The company was established in Calgary and remains a fourth-generation family business.

1B Tonnage

Quarry Reserves

The acquisition of a major limestone quarry unlocked vast reserves for operations.

70+ Locations

North American Network

The company operates across Canada and the U.S. with a widespread network of facilities.

Grew from humble gravel pits into a North American network.
Delivers major projects: office campuses, grain terminals, courthouses, Amazon fulfillment centers and residential paving.
Specializes in supplying construction materials across infrastructure, industrial, commercial and residential sectors.
Operates its own pits, plants, cement terminals and fleets to control quality and responsiveness on multi-site projects.

Culture + Values

Safety: We believe in the safety of our people, and strive to create a safe work environment through safety programs and personal responsibility.
Customer Commitment: Our success is tied to the success of our customers, and we are committed to providing exceptional service and high-quality products.
Innovation: We continually seek ways to innovate and improve in all areas of our business.
Teamwork: We foster a collaborative, inclusive environment where everyone contributes and supports one another to achieve common goals.
Integrity: We conduct our business in an ethical manner and take responsibility for our actions.

Environment + Sustainability

Net-Zero by 2050

Climate Goal

Commitment to achieving net-zero emissions by 2050 as part of broader environmental efforts.

Implementing a progressive sustainability strategy to reduce carbon emissions and improve environmental performance.
Utilizing innovative technologies and practices to minimize environmental impact in all phases of operations.
Partnering with environmental organizations to ensure best practices are being followed.

Inclusion & Diversity

Articles

Careers

LinkedIn Profile

Role

Description

hardware installation

software troubleshooting

active directory

servicenow

asset inventory

onsite support

Train users on desktop and business applications, and develop IT knowledge base documentation
Take part in team events, professional development activities, and community initiatives
Collaborate with stakeholders to support IT business initiatives, drive best practices, and ensure standards and compliance
Support onboarding and offboarding processes for users
Serve as the onsite liaison for IT teams, including Networking, Infrastructure, Security, and corporate users
Provide onsite support for IT changes, maintenance, and configuration tasks
Proactively maintain and procure IT equipment to prevent service disruptions
Install, configure, and troubleshoot hardware, software, peripherals, networking equipment, VOIP, and mobile devices
Manage user accounts within Active Directory and Office 365 hybrid environments
Collaborate with second- and third-tier support teams on complex technical issues
Participate in emergency response and after-hours support as required
Maintain organization and standards within equipment and server rooms
Manage vendor relationships and coordinate onsite services as needed
Provide timely, professional IT support via calls, emails, tickets, both onsite and remotely
Track, escalate, and resolve incidents and service requests using ServiceNow
Perform routine maintenance across multiple sites and maintain an accurate IT asset inventory

Requirements

itil

servicenow

active directory

office 365

2+ years

problem solving

Relevant certifications (ITIL, A+, MCSA) is considered an asset
Dexterity to operate computers, peripherals, power tools, and related equipment
Experience with ServiceNow is considered an asset
Ability to terminate and test copper cables
2+ years’ experience in a similar IT support role
Excellent interpersonal skills with strong customer service orientation
Occasional travel to multiple BURNCO sites; must be comfortable working in an industrial setting with PPE
Extensive hands-on experience with Active Directory and proficiency with Microsoft Office 365
Familiarity with Windows desktop support, mobile devices (Android/iOS), and networking concepts
Demonstrated experience with end-to-end ownership of service requests and incidents
Proactive, detail-oriented, and self-motivated with strong problem-solving and organizational skills
Ability to lift and transport moderately heavy items such as desktop computers, switches, and UPS units

Benefits

Enjoy competitive compensation and a comprehensive benefits package, paid time off, and more
Experience our inclusive, collaborative, and safety-focused culture
Be part of a supportive, high-performing team that values your growth and success

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

C$350–480M

Annual Revenue

The company generates annual revenue through vertical integration of construction materials.

1912 Founded

Year Established

The company was established in Calgary and remains a fourth-generation family business.

1B Tonnage

Quarry Reserves

The acquisition of a major limestone quarry unlocked vast reserves for operations.

70+ Locations

North American Network

The company operates across Canada and the U.S. with a widespread network of facilities.

Grew from humble gravel pits into a North American network.
Delivers major projects: office campuses, grain terminals, courthouses, Amazon fulfillment centers and residential paving.
Specializes in supplying construction materials across infrastructure, industrial, commercial and residential sectors.
Operates its own pits, plants, cement terminals and fleets to control quality and responsiveness on multi-site projects.

Culture + Values

Safety: We believe in the safety of our people, and strive to create a safe work environment through safety programs and personal responsibility.
Customer Commitment: Our success is tied to the success of our customers, and we are committed to providing exceptional service and high-quality products.
Innovation: We continually seek ways to innovate and improve in all areas of our business.
Teamwork: We foster a collaborative, inclusive environment where everyone contributes and supports one another to achieve common goals.
Integrity: We conduct our business in an ethical manner and take responsibility for our actions.

Environment + Sustainability

Net-Zero by 2050

Climate Goal

Commitment to achieving net-zero emissions by 2050 as part of broader environmental efforts.

Implementing a progressive sustainability strategy to reduce carbon emissions and improve environmental performance.
Utilizing innovative technologies and practices to minimize environmental impact in all phases of operations.
Partnering with environmental organizations to ensure best practices are being followed.

Inclusion & Diversity

Articles

Careers

LinkedIn Profile