Inside Sales Representative

Description

• Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
• Contribute to continuous team improvements and business performance.
• Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers.
• Maintain expert-level knowledge of our products and services.
• Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales.
• Communicate (verbal and written) with internal partners on applicable customer-related interactions.
• Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
• Meet and exceed monthly sales targets and sales performance KPIs.
• Deliver best-in-class service experience in a professional courteous manner to internal and external customers.

Requirements

• Responsive and easily adapts; embraces change.
• Can do attitude with a customer focus.
• Communicate effectively interdepartmentally and cross-functionally.
• PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
• Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
• Superior problem-solving skills and analytical ability
• Minimum 3+ years of Inside Sales or business-to-business experience
• Excellent time management and organizational skills
• Ability and aptitude to recognize and positively address performance challenges.

Benefits

• The tools you need to succeed – including the tools for the job as well as training and development programs
• Top-notch customer service with both internal and external customers
• A great benefits plan for you / your family
• A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
• Career paths so you can advance in the company
• Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential

Training + Development

Interview process

Visa Sponsorship

Security clearance