Resolve customer disputes and complaints within company guidelines, emphasizing on providing outstanding customer service.
Contribute to continuous team improvements and business performance.
Maintain positive customer relationships in order to deliver outstanding customer experience and retain customers.
Maintain expert-level knowledge of our products and services.
Manage incoming calls and assist our customers with their requests, providing the right solution for the customer to drive sales.
Communicate (verbal and written) with internal partners on applicable customer-related interactions.
Develops and maintains in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
Meet and exceed monthly sales targets and sales performance KPIs.
Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
Requirements
ms office
crm
hvac
problem solving
customer focus
adaptability
Responsive and easily adapts; embraces change.
Can do attitude with a customer focus.
Communicate effectively interdepartmentally and cross-functionally.
PC literate and adept with learning new systems, good working knowledge of MS Office and CRM
Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
Superior problem-solving skills and analytical ability
Minimum 3+ years of Inside Sales or business-to-business experience
Excellent time management and organizational skills
Ability and aptitude to recognize and positively address performance challenges.
Benefits
The tools you need to succeed – including the tools for the job as well as training and development programs
Top-notch customer service with both internal and external customers
A great benefits plan for you / your family
A variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
Career paths so you can advance in the company
Competitive base pay plus the ability to earn more tied to your success – the only limit is your potential
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Born from a utility's water‑heater arm in 1999, the company has grown into a full‑service home‑comfort provider operating across Canada and parts of the U.S.
Backed by a HK-based holding, it handles rental, sale, installs, and maintenance of water heaters, furnaces, AC, plumbing, electrical, smart-home, EV chargers.
Typical projects range from next‑day furnace or water‑heater installs to all‑season protection plans covering HVAC, plumbing, and electrical maintenance.
Specialists in residential and commercial sectors, it also serves utility‑style needs via rental and protection‑plan models.
Unusually, it pioneered utility‑style rental contracts in Canada, locking customers into long‑term service agreements.
While praised for its 24/7 service and protection plans, it’s also known for aggressive sales tactics and high‑cost rental contracts.
Culture + Values
Honesty
Passionate
“Guiding Principles are embedded in our DNA” shaping interactions and daily operations
Annual Summit to educate, motivate and celebrate team members
President’s Club & Award recognizing top performers living the Guiding Principles
Monthly Comfort Ambassador recognition for team members embodying Guiding Principles
Environment + Sustainability
Committed to operating in an environmentally sustainable manner and offering eco-friendly home comfort solutions
Joined Net Zero Technology Adoption Demonstration Project to build Net Zero demonstration homes in Ontario
Partnered with One Tree Planted to plant ~10,000 trees linked to paperless billing adoption
Eliminated single-use cups, lids, cutlery at branches and plastic water bottles at head office
Offer carbon offset credits with SmartAir™ Green Series: supports projects capturing methane and landfill-to-electricity
Net Zero target: participating in Net Zero TAP; goal to build Net Zero-ready homes by demonstration project (aligned with industry targets by 2030)
Inclusion & Diversity
Initiative aimed at cultivating equal opportunities for women in skilled trades, corporate, and leadership roles.
Partnerships with charities to amplify the voices of Black, Indigenous, and 2SLGBTQIA+ communities.
ESG blueprint supporting six United Nations Sustainable Development Goals, including diversity and inclusivity.