Food & Beverage Intern, Summer 2026

Description

• Assisting with guest communication via e-mail and phone and in person.
• Filing of all pertinent correspondence in a timely manner.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Handle correspondence pertaining to department.
• Attend all hotel required meetings and trainings.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Answer telephone and email messages. Respond accordingly.
• Maintain trace file as needed.
• Provide floor coverage in the Street Bar and support the back of house culinary, stewarding and personal dining team as needed.
• Maintain high standards of personal appearance and grooming.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Act as a host, utilizing our guest reservation system and warmly engaging with our guests to enhance the arrival, dining and departure experience.
• Attend meetings/training as required by management.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Greet guests/clients/employees when necessary.
• Provide clerical support such as editing, printing and distributing menus and other materials, data entry and compiling reports from our POS system.
• Maintain adequate inventory of office supplies.
• Maintain a warm and friendly demeanor at all times.
• Responsible for the smooth operation of the office.
• Type and distribute meeting minutes.

Requirements

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Computer knowledge/skills required.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be proficient with Microsoft Office and Delphi FDC
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 1 year of progressive experience in a hotel or related field preferred.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• College course work in related field helpful.

Benefits

• Flexible and long hours sometimes required.

Training + Development

Interview process

Visa Sponsorship

Security clearance