SAP Support Team Lead

Description

• Acts as the operational manager for the team.
• Attention to Detail : Ensuring accuracy and thoroughness in all aspects of work.
• Facilitate effective communication within the team and across departments.
• Ensure timely and effective SAP support services while balancing team workload and priorities.
• Collaborate with stakeholders to improve support processes and customer satisfaction.
• Responsible for time allocation, performance assessment and delivery tracking.
• Dedicate 50% of working time to hands-on support and enhancement activities in one of the following SAP modules : PM, QM, EWM, or MD..
• Resolve conflicts constructively and promote a respectful work environment.
• Every team member reports operationally to the SAP Support sub team – Team Lead, who coordinates day-to-day activities, ensures alignment with SAP teams goals, and facilitates team cohesion.
• Manage team performance through goal setting, feedback, and performance reviews.
• Provide strong people leadership by coaching, mentoring, and developing team members.
• Support professional development by identifying training needs and growth opportunities.
• Conduct regular one-on-one meetings to support individual growth and address concerns.
• Foster a positive and inclusive team culture that encourages collaboration and accountability.
• Encourages innovation and continuous improvement in both people and technology.
• Promotes diversity, equity, and inclusion within the team.
• Lead team meetings to align on goals, share updates, and celebrate achievements.
• Drive the hiring process to create and retain the team following the development of the ROCKWOOL plans.
• Every team member reports functionally to one Functional Manager (Product Managers or Functional Team Lead) who oversees domain-specific development, skill growth, and cooperates in relation to the performance evaluation.
• Time Management : Efficiently managing time and resources to meet project deadlines

Requirements

• Strong technical expertise in one of SAP modules listed ( PM, QM,EWM , MD).
• Organizational and time management skills to handle multiple priorities.
• Adaptable and open to feedback with a growth mindset.
• Empathetic and approachable leader who builds trust and motivates team members.
• Experience in managing SAP support operations and service delivery.
• Willingness to travel up to 20%.
• SAP certifications preferred.
• Proven leadership and people management skills, including coaching and mentoring.
• Business Acumen : A good understanding of business processes and how SAP solutions can improve them.
• Ability to analyze and resolve complex SAP issues and provide strategic guidance.
• Active listening
• Proficient in written and spoken English
• Proactive in addressing team needs and technical challenges.
• Excellent communication and interpersonal abilities across diverse teams.
• Client-Focused Mindset : Understanding and prioritizing the needs and goals of clients to deliver the best possible solutions.
• Problem-Solving Ability : Being able to analyze issues and develop effective solutions quickly.
• Strong Communication Skills : The ability to clearly convey ideas and solutions to clients and team members is crucial.
• Minimum 12 years of SAP experience across multiple modules.
• Master’s Degree in IT, Business, or related field.
• Adaptability : The SAP landscape is constantly evolving, so being open to learning and adapting to new technologies and methodologies is essential.
• Experience working with international and remote teams.
• Technically curious and passionate about SAP systems and digital transformation.
• Knowledge of SAP system architecture, integration, and enhancement processes.
• Being able to relate with technical and business stakeholders
• Fluency in written and spoken English.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance