Residential Maintenance Coordinator

due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and

Serve as a key point of contact for Lula customers and service providers, ensuring all interactions are professional, genuine, and solution-oriented. Responsible for promptly answering calls, scheduling jobs, and following up to confirm successful job completion. Deliver friendly, consistent support to property managers, tenants, and contractors throughout each maintenance project.

• Maintain clear, updated notes on all assigned projects in Lula’s job management system.
• Deliver excellent customer service and maintain accurate, up-to-date records.
• Act as liaison between customers and service providers to ensure clear, detailed communication and accurate job completion.
• Exercise judgment and make timely decisions to resolve issues.
• Provide responsive day-to-day support for property managers, tenants, and service providers.
• Coordinate job details between Lula Pros, tenants, and property managers.
• Track all projects and bids under your oversight.
• Proactively address concerns and escalate to leadership when needed.

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

Technical Skills

• Positive, proactive approach with strong prioritization and problem-solving skills.
• Proficiency with web-based software platforms.
• Excellent verbal and written communication abilities.
• Customer service: 2 years (Required)
• Thrive in a fast-paced, high-growth startup environment.
• Apply knowledge of residential property maintenance, including common repair types and cost ranges (handyman, electrical, plumbing, HVAC, appliances, drywall, etc.).
• Maintenance coordination: 2 years
• Day shift
• Effective time management; ability to deliver accurate information under pressure.
• Ability to perform all essential functions with or without reasonable accommodation.
• Experience with Excel and Outlook.
• Hands on maintenance experience a plus
• Experience or strong knowledge in property maintenance in the residential rental space.
• Communicate effectively—both over the phone and via email—while problem solving and managing multiple priorities.

Salary: $55,000.00 - $60,000.00 per year

pandemic. This disruption provided Lula with a path to reinvent property maintenance forever.]

• Health insurance
• Rotating weekends
• Parental leave
• Paid time off
• Life insurance
• Supportive, positive, and collaborative team environment.
• Weekend availability
• Opportunities for professional growth and promotion as the company grows.
• Hands-on mentors and leaders committed to development and success.
• This is not a field position. You will be expected to work in our local office located in Overland Park, Kansas
• Dental insurance
• Vision insurance