Field Services Engineer, North East Region

Description

Deceuninck North America is seeking a Field Service Engineer for its North-East Region. In this role, the Technical Support Rep. will assist customers in the analysis, selection, procurement and implementation of window manufacturing equipment. Coordinate the efforts of all essential personnel from equipment manufacturers, tooling vendors, hardware suppliers and the customer.

• Assist the Fenestration Lab personnel in performing field testing of units.
• Conduct on-site training for customers and their plant personnel.
• Performs regular follow-up until open problems reach conclusion.
• Analyze quotations and place purchase orders for customer’s equipment.
• Evaluate capabilities of tooling vendors and determine suitability as an approved equipment vendor.
• Assist less experienced personnel in the trouble shooting of problems at customer’s plants.
• Build and verify new window products for evaluation.
• Work with customers to determine the functionality of each machine used in the fabrication of windows and its suitability for re-use when retooling a window fabrication line
• Receive phone calls from customers and direct complaints to the appropriate internal department for resolution.
• Work with product engineering to determine best practices for fabrication of window systems.
• Identify & purchase tools for re-tooling of equipment.
• Maintain up to date customer files.
• Operate and demonstrate window fabrication equipment.
• Assist in training of less experienced Technical Service Representatives.
• Analyze engineering drawings and create equipment takes-offs from drawings.
• Assists in the construction and set up of trade show displays.
• Prepare trip reports for internal distribution.
• Maintain & report status of customer start-up projects.
• Regular visits with largest customers to assist in day-to-day operations.
• Prepare requests for quotation (RFQ’s) on equipment purchases.
• Maintain phone contact with customer base.
• Build new window product samples for sales and marketing.
• Maintain a clean and orderly work area at the home office and the customer’s facilities.
• Assist in improving the efficiencies of a customer’s operation.
• Explain the basics of window operation.
• Analyze and critique fabrication prints provided by product engineering.
• Assist in determining the best location for equipment.
• Coordinate and mediate complaints about fabrication equipment & tooling between customers and equipment vendors.
• Follow-up on any open issues in a timely manner.
• Prepare plans for changeover from one product line to another.

Requirements

• Bachelor’s degree in engineering discipline field from an accredited college or university required
• Minimum of 5 years related experience in vinyl window manufacturing and machinery set-up and debugging required. A broad overview of vinyl window fabrication equipment manufacturers is a must. Understanding of the operation and limitations of equipment from various manufactures is necessary in the performance of the job. An understanding of double hung, single hung, horizontal slider, patio door, garden window, bow, bay, new construction, remodel and replacement window products is necessary. Additional experience in the transportation, installation and field service of window and door products is desirable.

Benefits

Sponsorship is not available for this position

Training + Development

Interview process

Visa Sponsorship

Security clearance