Fire Alarm Technician

Description

• Ensure that all installations and repairs comply with relevant codes, standards, and company policies.
• Complete service reports and documentation in a timely manner, providing detailed information for billing and follow-up purposes. Keep detailed logs of client interactions and service history for ongoing client support and reference.
• Educate clients on the operation and features of their alarm systems, ensuring they understand how to use and maintain their equipment.
• Diagnose and repair issues with alarm systems, including troubleshooting and resolving technical problems.
• Deliver exceptional customer service, building positive relationships with clients and addressing their concerns professionally and courteously.
• Maintain accurate records of service activities, including installation details, maintenance performed, and any repairs or parts used.
• Respond promptly to service calls and emergencies, ensuring timely and effective resolution of issues.
• Adhere to all safety protocols and industry regulations while working on alarm systems.
• Ensure that all work is performed to the highest standards of quality and safety, reflecting positively on Marmic Fire and Safety.
• Stay updated on industry trends, new technologies, and best practices related to alarm systems.
• Perform routine maintenance and inspections on alarm systems to ensure optimal performance and compliance with safety regulations.
• Provide on-site technical support and troubleshooting for clients experiencing issues with their alarm systems. Offer expert advice and recommendations to clients on system upgrades, maintenance, and best practices for alarm system use.
• Install, configure, and test alarm systems, including fire alarms, burglar alarms, and related equipment, according to company standards and client specifications.

Requirements

• Technical certification or training in alarm systems, electronics, or a related field is preferred.
• Outstanding customer service skills, with the ability to communicate clearly and professionally with clients.
• Strong knowledge of alarm system components, wiring, and troubleshooting techniques.
• Ability to work on call which is about one week per month.
• Ability and interest in mentoring alarm technicians.
• 3+ years of experience as an alarm technician or in a similar technical role, with hands-on experience in installing and servicing alarm systems.
• Basic knowledge and experience with Electrical Systems and Alarms
• Basic knowledge of AC/DC circuitry, associated low voltage systems.
• High school diploma or equivalent.
• Experience with inspecting basic fire sprinkler and kitchen suppression systems would be an asset.
• NICET certification or training in alarm systems, electronics, or a related field is preferred
• Excellent problem-solving skills and the ability to diagnose and resolve technical issues efficiently.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Valid driver’s license with a clean driving record.
• Ability to travel a 2 - 3 hour radius of Raleigh with overnights required that may be 2-3 nights in duration.

Benefits

• 401K plan with up to a 4% company match
• Medical, Dental and Vision Insurance effective the first of the month following your start date
• Potential for a sign-on bonus
• Employee Ownership Program
• 7 Paid Holidays annually
• Company vehicle with maintenance care and fuel card, excluding Helper roles
• Company-paid training programs and on-the-job training.
• Weekly paychecks
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Uniform and boot allowance
• Pay progression based on performance and NICET certification advancement
• Tele-health services if healthcare coverage is elected
• Company cell phone and IT tools

Training + Development

Interview process

Visa Sponsorship

Security clearance