Manager, New Homes Utility Interconnections

Description

• Document each utility’s interconnection processes, timelines, fees, net metering policies, metering requirements, and any applicable restrictions or rate structures for accurate Salesforce record creation.
• Monitor Salesforce records for interconnection-related milestones, documentation requirements, and application statuses; ensure data is accurately captured and maintained across home, contract, and interconnection records.
• Research new electric utilities as they are added to the builder portfolio to determine suitability for solar and/or solar + storage interconnections.
• Partner with IT and Salesforce administrators to flag and improve automation workflows, including PDF generation, status tracking, and utility-specific triggers.
• Collaborate with internal stakeholders to build scalable SOPs, documentation templates, and utility-specific process maps that align with evolving interconnection rules and builder timelines.
• Execute and manage day-to-day interconnection workflows for new home solar and storage installations, ensuring timely and accurate submission of Permission to Operate (PTO) applications across California IOUs and municipal utilities.
• Coordinate with builder contacts to secure all necessary utility authorization agreements, letters of authorization (LOAs), or portal credentials when submitting PTO applications under the builder’s utility account when applicable.
• Identify and resolve interconnection rejections or utility deficiencies by coordinating with design, operations, legal, and field teams; ensure all necessary corrections are implemented and resubmitted promptly.
• Track interconnection KPIs and help design Salesforce reports and dashboards to measure application turnaround times, rejection rates, utility performance, and internal processing gaps.
• Collaborate with the Customer Experience team to obtain homeowner information, signatures, or post-closing support documentation when required for application completion.
• Serve as the primary point of contact for coordinating with installation partners, field inspectors, and utility representatives when escalations or on-the-ground troubleshooting is required.
• Support the Senior Manager of Interconnections in scaling the department, training new hires, identifying automation opportunities, and continuously optimizing processes for future utility and VPP integrations.

Requirements

• Ability to read and interpret solar and storage system design sets, single-line diagrams, site plans, and technical documentation to coordinate interconnection submissions and correct rejection issues.
• Analytical mindset with strong attention to detail and comfort navigating regulatory, technical, and policy nuances in utility procedures; capable of identifying long-term process improvements.
• Previous work with high‑volume new home solar or storage programs, especially in partnership with production builders or financing providers.
• Experience developing SOPs, training documentation, or performance dashboards for process‑driven teams.
• Experience using Salesforce or similar CRMs to manage complex operational workflows, with strong data hygiene and reporting instincts.
• Excellent organizational and communication skills to coordinate with builders, internal teams (e.g., sales, design, customer experience), and utility representatives across multiple projects and timelines.
• Bachelor’s degree in Business, Engineering, Energy Systems, Public Policy, or a related field, with a minimum of 8+ years of professional work experience including 5-8+ years of work experience in utility interconnection, solar operations, or energy project management; at least 2+ years in a direct solar interconnection, permitting, or program management role.
• Familiarity with California IOU and municipal utility interconnection processes (e.g., PG&E, SCE, SDG&E, SMUD), including net energy metering (NEM), Rule 21, PTO workflows, and experience tracking and resolving common rejection types.
• Knowledge of California Rule 21, NEM 3.0, ACC export compensation, and utility‑specific ESS requirements, including Attachment E, load calcs, and SLD correction cycles.
• Ability to travel (10%) periodically for team and cross‑functional meetings.
• Direct experience submitting interconnection applications through PowerClerk, WDT/NBT portals, utility self‑service platforms, or other digital PTO workflows.
• Familiarity with Salesforce automation, workflow builders, or document‑generation tools (e.g., Conga, Formstack, DocuSign Gen) used to streamline operational processes.

Benefits

• This target salary range is for CA positions only and should not be interpreted as an offer of compensation.

Training + Development

Interview process

Visa Sponsorship

Security clearance