PLM Systems Support & Deployment Analyst

The PLM Systems Support & Deployment Analyst is a key role designed to bridge the gap between technical teams and frontline support. By proactively addressing recurring issues, leading structured testing, and delivering effective training, this role reduces helpdesk ticket volume and ensures smoother tool deployments. The Analyst will strengthen the feedback loop between users, support, and developers—resulting in more efficient processes, improved system usability, and higher user satisfaction.

• Identifies root causes of recurring issues and feeds insights back to development.
• Coordinate and deliver end-user training sessions and onboarding.
• Reduces helpdesk tickets by addressing issues through proactive training and process updates.
• Plan and execute deployments across desktops, laptops, and virtual environments.
• Develop and maintain scripts for installation, uninstallation, and automation tasks.
• Act as liaison between PLM process teams and Level 1/2 support, identifying recurring issues and training needs.
• Support configuration and access validation for staging and production environments.
• Ensures higher test coverage with repeatable, well-defined test cases.
• Document and track test results, defects, and resolutions.
• Improves training and documentation consistency to support user adoption of new features.
• Maintain and digitalize training content for eLearning platforms.
• Track and report on testing and training effectiveness to drive process improvements.
• Accelerates tool deployment cycles by minimizing missed requirements and overlooked defects.
• Lead regression and UAT testing during upgrades and new tool implementations.
• Develop, coordinate, and maintain test plans and test cases for PLM tools.
• Design, develop, and test application packages (MSI, PowerShell, VBScript, Batch) using tools like ManageEngine or Microsoft Package Builder.
• Drives structured regression and user acceptance testing (UAT) for tool changes that impact Data Management workflows.
• Plan and execute deployments, including pre- and post-deployment validation.
• Collaborate with helpdesk teams to analyze recurring issues and implement preventative measures.
• Strengthens collaboration between users, support, and developers to deliver user-driven enhancements.
• Validates that system changes align with business rules and processes before release.

• Exposure to ITIL/service management practices.
• Equivalent experience in PLM systems support, testing, or deployment will be considered.
• Familiarity with configuration/document management workflows in aerospace, automotive, or other regulated industries (preferred).
• Knowledge of Agile/Scrum methodologies.
• Experience with eLearning platforms.
• 3–5 years of experience with PLM systems (e.g., Teamcenter).
• Proven expertise in test planning, UAT, and defect management.
• Background in software deployment, application packaging, or PLM tool administration.
• Bachelor’s degree in IT, Computer Science, Industrial Engineering, or a related field.

Pay Rate: $50-60/hour as T4 or INC (Negotiable)