Claims Manager
Weidner Apartment Homes
Manage property insurance claims end‑to‑end, overseeing restoration and financial recovery.
2 days ago ago
Intermediate (4-7 years), Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Kirkland, WA
Office Full-Time
Company Size
2,500 Employees
Service Specialisms
Property Management
Real Estate Investment
Leasing
Property Development
Residential Services
Community Management
Maintenance Services
Tenant Relations
Sector Specialisms
Residential
Real Estate Investment
Property Management
Role
What you would be doing
project management
claims software
financial reporting
vendor management
full-cycle claims
stakeholder coordination
- Project Management: Lead multiple concurrent claims projects with complex timelines, stakeholder groups, and deliverables—owning the process from start to finish
- Financial Accuracy: Maintain rigorous documentation, reporting and oversight of claim-related financials, including insurance proceeds, invoices, subrogation, and third-party recoveries
- Technology & Reporting: Utilize the company's claims software system for accurate recordkeeping and prepare timely and detailed reporting for leadership and external partners
- Cross-Coverage Support: Provide assistance on claims outside the property coverage line as assigned, supporting a fully integrated claims management function
- Continuous Improvement: Identify opportunities for process enhancement, cost containment, and operational efficiency within the property claims space
- Prompt with regular attendance; wear company dress code/ uniform & maintain professional appearance at all times
- Team Collaboration: Actively participate in a positive team environment through teamwork, communication and excellence in service; communicate regularly with the Director of Risk Management & Insurance
- Vendor & Contract Management: Negotiate contract terms for restoration projects to ensure compliance, value, and timely completion
- Full-Cycle Claims Oversight: Manage property damage claims from initial incident intake through full restoration and financial recovery, ensuring optimal resolution and minimal financial impact to the company
- Deadline Leadership: Influence and motivate others—including vendors and cross-functional teams—to meet aggressive deadlines while upholding quality standards
- Triage & Assignment: Intake new incidents for the broader Claims team and assign them to the appropriately
- Stakeholder Collaboration: Coordinate effectively with third-party adjusters, engineers, consultants, contractors, legal counsel, insurance carriers, brokers, and internal teams including Development, Operations, Accounting, and Finance
- Follow Weidner’s Mission, Vision and Values and comply with all of Weidner’s policies and procedures as well as all Fair Housing, local, state/province, and federal laws
What you bring
microsoft excel
bachelor’s degree
2+ years
construction
finance
negotiation
- Ability to work outside of normal scheduled hours, when necessary
- Excellent written and verbal communication skills; strong negotiation capabilities with a proven ability to drive resolutions and close deals
- Ability to work 5 days a week in the Kirkland home office
- Ability to work in a fast-paced environment with strong motivation to learn & contribute on a daily basis
- Strong understanding of construction methods and materials; experience overseeing contractors during repair and restoration projects is highly preferred
- Proactive communicator who is comfortable initiating direct conversations to resolve issues and move projects forward
- Proficient in mathematics and financial concepts relevant to claims evaluation, cost tracking, and recovery
- Ability to travel within the US and Canada; valid passport
- Must agree to a criminal background check and sign an agreement for voluntary drug testing
- Experienced in Microsoft Excel and other Microsoft products required (Word, PowerPoint and Outlook); Willing and able to learn new software programs
- Minimum of 2 years of experience managing property insurance claims, including handling of complex losses, required
- Work effectively and cooperatively in a team environment and/or independently
- Strong work ethic, positive attitude, and sound judgment
- Bachelor’s Degree preferred; experience within the multifamily or apartment industry, preferred
- Strong interpersonal skills with a collaborative mindset; able to build and maintain productive long-term relationships across diverse stakeholder groups
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- must agree to a criminal background check and sign an agreement for voluntary drug testing.
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Company
Overview
- Founded in 1977.
- A leading provider of residential apartment communities.
- Delivers high-quality, well-maintained rental properties across the U.S. and Canada.
- Portfolio includes a diverse range of apartment communities, from urban to suburban locations.
- Handles development, acquisition, and property management of multifamily housing.
- Consistent growth has expanded market presence over decades.
- Maintains properties that offer residents comfort and convenience, setting industry standards.
- Strong presence in both residential property management and real estate investment.
- Delivering quality and excellence in all that we do.
- Taking responsibility and accountability for our actions.
- Embracing teamwork, mutual respect, and open communication.
- Valuing innovation and continuously improving to stay ahead.
- Creating lasting relationships with residents and employees.
2050
Net Zero Goal
Aim to achieve net zero carbon emissions.
- Aim to reduce energy consumption and environmental impact across all properties.
- Invest in green building standards and sustainable practices.
- Implement water and energy-saving initiatives to lower utility costs.
- Continuously track and improve sustainability metrics, including waste management and resource conservation.
- We foster an inclusive environment where everyone feels valued and respected.
- We focus on providing equal opportunities for all employees, regardless of background.
- We prioritize diverse perspectives in decision-making and leadership.
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