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IT Desktop Support
Industrial Electric Mfg. (Iem)
Provide Level 1 and 2 technical support for IT desktop issues, ensuring efficient resolution and exceptional customer service.
21d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Jacksonville, FL
Office Full-Time
Company Size
402 Employees
Service Specialisms
Electrical Engineering
Automation Services
Control Systems
Electrical Design
Installation Services
Maintenance Services
Project Management
Sector Specialisms
Industrial & Manufacturing
Infrastructure & Public Services
Technology & Data Centers
Retail
Office
Banking
Auto Dealers
Hotels/Casinos
Role
What you would be doing
What you bring
- 3+ years of experience in desktop or IT support, with hands-on exposure to Level 1 and Level 2 troubleshooting.
- Strong deskside support skills, with the ability to troubleshoot and maintain laptops, printers, scanners, and other peripherals.
- Familiarity with ticketing systems (e.g., ServiceNow, Jira) and experience documenting technical issues and resolutions.
- Proficiency in supporting Windows-based PCs, including hardware diagnostics and software troubleshooting.
- Familiarity with Jira or ServiceNow ticketing system
- Experience with application support for internal business users, including installation, configuration, and issue resolution.
- Excellent communication and customer service skills, with a user-first mindset and a calm, professional demeanor under pressure.
- Basic networking knowledge, including IP configuration, connectivity troubleshooting, and familiarity with LAN/WAN environments.
- Ability to meet SLA requirements, including rapid response to high-priority tickets (e.g., VP-level within 15 minutes).
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal record check
Company
Overview
12k to 135k sq ft
Facility Expansion
Grew from a small barn to expansive facilities.
3000A
Switchgear Innovation
Engineers developed high-capacity vacuum breakers for utility switching.
$100M-$1B
Revenue Range
Annual revenue reflects strong financial stability.
21kV
System Pioneering
Engineers pioneered vacuum breakers for 21kV systems.
- Early adoption of CAD/CAM fabrication in 1979.
- Supplies electrical distribution and switchgear to tech giants like HP and Apple.
- Subsidiary IEM Power Systems offers turnkey power solutions worldwide.
- Safety is our top priority.
- We focus on continuous improvement through investments in our people and technologies.
- We maintain high standards of integrity and respect.
- Customer satisfaction is our primary objective.
- Collaboration and teamwork are central to our operations.
2035
Net Zero Emissions Target
The company aims to achieve net zero emissions by 2035, reflecting its commitment to reducing its environmental footprint.
- Committed to reducing environmental impact.
- Focus on energy efficiency in manufacturing processes.
- Ongoing waste reduction and recycling initiatives.
- Utilizing renewable energy sources in production facilities.
- The company is dedicated to creating a diverse and inclusive workplace.
- It is focused on attracting and retaining top talent from diverse backgrounds.
- The company implements training programs to foster inclusion and respect.
- It consistently monitors and reports on diversity metrics.
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