Director of Customer Services

Description

As a key member of our leadership team, you’ll set the strategic direction for Customer Service across the Chiltern region. Your mission? To deliver an outstanding customer journey from purchase through to the end of the NHBC warranty - building trust, loyalty, and lasting relationships.

• Innovate the Journey: Identify opportunities to enhance every touchpoint for our customers.
• Collaborate: Work closely with Construction, Technical, and Sales teams to ensure seamless delivery.
• Represent Cala: Attend key forums and meetings, championing customer service excellence.
• Drive Strategy: Define and implement a customer service vision that sets industry standards.
• Control Costs: Monitor annual budgets and introduce smart measures to reduce recurring expenses.
• Lead & Inspire: Motivate and develop a high-performing team, growing their expertise and confidence.

Requirements

• Analytical, decisive, and tech-savvy.
• Exceptional communication skills and the ability to adapt to diverse customer needs.
• Knowledge of build techniques and NHBC standards (desirable).
• Proven leadership in senior customer service or client liaison roles.

Benefits

We believe diversity drives success. At Cala, you’ll find an inclusive environment where your ideas matter, your voice is heard, and your career can thrive. We offer competitive rewards, opportunities for growth, and the chance to make a real impact.

Training + Development

Interview process

Visa Sponsorship

Security clearance