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Concierge II
Broe Real Estate Group
Provide front‑desk concierge services, assist residents, manage packages and reservations.
6d ago
Entry-level, Junior (1-3 years)
Full Time
Denver, CO
Onsite
Company Size
107 Employees
Service Specialisms
Asset management
Property management
Leasing
Construction management
Industrial development
Acquisitions
Development
Investment partnership
Sector Specialisms
Industrial
Office
Multifamily
Retail
Land
Medical Office
Hospitality
Role
What you would be doing
key management
package handling
reservation booking
call handling
service coordination
guest services
- Maintains cleanliness and organization of the lobby area.
- Support Tier 1 concierge - Training and Guidance on company standards and practices
- Provides information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Assists vendors and residents with obtaining necessary keys to building areas.
- Provides directions to residents and /or guests.
- Greets all who enter and exit the building with a smile and genuine enthusiasm throughout the day.
- Answers and appropriately fields incoming calls from residents, prospective residents, vendors, and other parties.
- Maintains reservation books for amenities and guest suites.
- Receives, stores, or delivers packages or mail.
- Perform listed tasks with minimal supervision and oversight
- Carries out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Sets appointments for customers and vendors.
- Makes travel arrangements for sightseeing or other tours
- Performs office duties on a temporary basis when needed.
- Assist and conduct package audits for overflow and Smart Package Room
- Provides business services for residents, such as sending or receiving faxes or shipping packages.
- Picks up and deliver items or run errands for residents.
- Arranges for interpreters or translators when patrons require such services.
- Fields service requests from current residents by communicating with maintenance staff and following up with residents.
- Assists with lobby tours and field general questions as needed.
- Scans, organizes, and hands out packages to residents.
- Provides administrative and hands-on assistance with move ins.
- Makes reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provides information on events and activities residents may enjoy.
- Cleans and tidies lobby as needed.
What you bring
buildinglink
yardi
high school
2+ years
customer service
self-motivated
- Ability to understand basic lease agreements when it applies to assisting residents with questions about policies or general information.
- Advanced computer and software skills, including BuildingLink, Yardi, or equivalent.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public and regulatory agencies.
- Ability to appropriately prioritize and manage multiple requests at once.
- Strong customer service background
- Observance of and commitment to the highest professional ethical standards.
- Fully cross trained and familiar with all properties
- Must be able to provide proof of eligibility to work in the U.S.
- Strong ability to self-motivate, take initiative, and manage time to accomplish duties and projects independently.
- Ability to perform basic math in all units of measure, including whole numbers, common fractions, decimals, and to compute rate, ratio, and percentages
- High School Diploma or equivalent
- 2+ years in similar concierge or hospitality role
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Excellent judgment and ability to ask for help in critical applications.
- Excellent written and verbal communication skills, including writing reports, business correspondence, and procedural manuals.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables.
- Hospitality or multi-family experience
- Ability to solve practical problems with a variety of concrete variables in situations where only limited standardization exists.
- Consistently professional, collaborative, and responsive approach to customer service and interactions with colleagues.
- Eligibility for advancement - Tier 2 concierge will be eligible for Tier 3 concierge review after holding position for 1 year. Tier 3 concierge must be a full-time employee.
- Ability to analyze and interpret lease agreements.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and government regulations.
- Organized, detailed, reliable approach to duties and communication.
- Basic computer and software skills, including word processing, data entry and analysis, and presentation development.
- This position is full time permanent. Working hours vary.
- Medical, dental, vision, and life insurance
- On and off-site job specific training
- Rent discount for BREG properties
- Potential additional compensation includes commission and annual bonus.
- Generous paid leave on a schedule according to tenure
- 401k with company matching
- 10 paid holidays/year
- This position is paid an hourly rate. Estimated Starting Hourly Range: $21.00
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
$2.5B+ Assets
Total Assets Managed
The company has managed over $2.5 billion in assets across various sectors, showcasing its significant market presence.
386K sq ft
Largest Industrial Project
A standout industrial development includes a 386,000 sq ft Home Depot build-to-suit with rail infrastructure.
12M sq ft
Portfolio Span
The company's portfolio covers 12 million sq ft of developed space across multiple states and sectors.
2,000 Acres
Land Holdings
The company owns and manages 2,000 acres of land, highlighting its extensive real estate footprint.
- Over 50 years, it has grown from a small residential rehab firm to a major commercial real estate player.
- Its integrated platform covers acquisitions, construction management, leasing, asset/property management, and investor partnerships.
- Notable projects include large industrial parks, office towers, logistic hubs, and medical office buildings in markets like Denver, Savannah, and San Francisco.
- Typical deals focus on value-add assets with clear business plans: stabilizing occupancy, boosting cash flow, and executing exit strategies.
- As part of The Broe Group, it leverages synergies with affiliates like OmniTRAX to integrate rail and real estate in supply-chain solutions.
50+ Years
Established in Real Estate
Demonstrating long-term experience and expertise in entrepreneurial and opportunistic real estate investing.
$2.5 Billion
Total Investment
Significant capital deployed across a large portfolio of real estate assets, showcasing substantial scale and commitment.
- Fully integrated platform: acquisition through development through management
- “We see what others don’t and explore dislocated assets that can be repositioned to unlock opportunity.”
Four Green Globes
Environmental Certification
Achieved the top score of 87% in environmental sustainability, health & wellness, and resilience.
100,000 sq ft
Commercial Redevelopment
Redeveloped a fully electric commercial building with high-efficiency HVAC systems (ENERGY STAR Target Finder score of 88).
88
ENERGY STAR Score
Achieved an ENERGY STAR Target Finder score of 88 for high-efficiency HVAC systems.
four trucks
Rail Transport Efficiency
Rail-served facility reduces truck traffic: each railcar replaces four trucks, cutting emissions and congestion.
- Integrated design with daylight-maximizing curtain wall and high-performance glazing.
- Installation of EV chargers and extensive bike racks to reduce transportation emissions.
- Use of OneClick LCA tool to evaluate life‑cycle impacts of materials and transport.
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