Crestron Electronics
Designs and manufactures advanced control and automation systems for residential and commercial environments.
Support Crestron AV & video-conferencing systems via phone, email, and chat.
23 days ago
Expert & Leadership (13+ years), Intermediate (4-7 years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Plano, TX
Field
Company Size
5,000 Employees
Service Specialisms
Engineering
Design
Consulting
Technical Services
Project Management
Automation
System Integration
Control Systems
Sector Specialisms
Government
Corporate
Education
Healthcare
Hospitality
Residential
Commercial
Smart Buildings
Role
Description
customer rapport
knowledge base
data analysis
rma creation
problem diagnosis
documentation review
- Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.
- Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.
- Collect and interpret system-level data for analysis.
- Create RMAs as needed on a case-by-case basis.
- Determine specifics for the reported problem, including but not limited to:
- Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.
Requirements
linux
crestron
networking
c#
o365
bachelor's
- Current hardware/firmware/software configurations of impacted systems.
- Familiar with Linux OS.
- Knowledge of Commercial / Residential Audio Video technologies and applications.
- The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
- The ability to think ”outside-the-box" and understand how minute data points can affect the larger picture.
- Bachelor’s degree in a technology field or 3+ years of relevant industry experience.
- Ability to read and interpret system schematics, floor plans, etc.
- Knowledge of Networking (Multicast, Dante, AES67) and Diagnostics.
- 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
- Able to clearly and professionally communicate technical information to varying audiences.
- Ability to troubleshoot/create demo programs written in native Crestron platforms.
- Ability to perform high-level analysis of log files.
- Must be able to lift and maneuver up to 50 pounds.
- Knowledge of Exchange/O365/Active Directory.
- Clear description and scope of the reported problem.
- Basic analysis of customer network for case documentation.
- Programming knowledge in C#, CSS, and HTML5 is preferred but not required.
Benefits
- 10% with overnight travel
- Crestron Home, D3 Pro Lightning, and Residential Installation.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1971 Founded
Year Established
The company was established in 1971, marking the beginning of its legacy in automation and control systems.
- a pioneer in the world of automation and control systems.
- specializes in creating integrated solutions that bring together technology, design, and functionality.
- offers sophisticated solutions for smart homes, corporate boardrooms, and other environments.
- produces cutting-edge products that streamline and enhance control over audio, video, lighting, HVAC, and security systems.
- known for seamless integration with hundreds of technologies, ensuring top-tier performance and scalability.
- offers custom-designed systems, providing personalized experiences to clients worldwide.
- undertakes notable projects such as world-class stadiums, luxury residences, large-scale commercial buildings, and high-tech theaters.
- is distinguished by its commitment to innovation and exceptional customer service.
- develops unique products including touchscreens, remotes, and software solutions.
- is recognized as a global leader in the automation sector.
Culture + Values
- Innovation: Striving for excellence in everything we do, setting high standards and leading the industry with cutting-edge solutions.
- Customer Commitment: Delivering an unparalleled experience with every product and service, built on a foundation of trust and integrity.
- Collaboration: Working together to achieve common goals and creating an environment where ideas flow freely and everyone’s contributions matter.
- Accountability: Holding ourselves accountable for delivering on promises, taking ownership of results, and ensuring our actions align with our values.
- Respect: Creating an inclusive, welcoming environment where every individual’s voice is heard and valued.
Environment + Sustainability
2030 Goal
Net Zero Emissions Target
Commitment to achieving net zero emissions by 2030, showcasing long-term environmental ambition.
- Investing in sustainable product design and energy-efficient solutions.
- Reducing environmental impact across operations, including waste reduction and sustainable packaging.
- Promoting responsible sourcing and supply chain sustainability.
- Developing smart building technologies to help customers reduce energy usage and optimize resource consumption.
Inclusion & Diversity
30% Women
Leadership Representation
Percentage of women in senior leadership roles reflects the company's commitment to gender diversity.
- actively promotes a culture of inclusion and belonging, fostering a diverse workforce.
- committed to hiring and retaining talent from diverse backgrounds.
- recruitment efforts focus on a wide range of communities to create a more inclusive environment.