Dispatcher I

Description

• Order-Taking & Customer Service: Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution; Ask for additional business from customers and provide leads to sales for potential new opportunities; Enter complete/accurate customer order details into information systems; Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team; Communicate with Sales, Operations, and contracted haul companies; Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
• Inventory Management: Identify substitute products, operating hour adjustments, and service opportunities across site portfolio; Maintain frequent communication with plant and sales team
• Systems & Processes (may be responsible for): Track various scale information and producing reports to provide metrics, identify areas of improvement and trends; Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice - Conduct spot inspections / audits to ensure DOT compliance to minimize risk
• Safety: Personally promote the Core value of Zero Accidents & Incidents to all operations - Actively engage with customers, haulers and weigh masters to reinforce safe behaviors; Actively participate and assist with annual Transportation Safety Initiatives for haulers
• Logistics: Coordinate directly with customers and contracted haulers; Choose best haul solution for each order; Maintain productive and professional relationships with haulers; Utilize, maintain and update hauler directory; Attract new haulers to ensure division has access to the adequate number of trucks; Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution; Identify optimization and backhaul opportunities; Coordinate hauler schedule commitments; Monitor reliability/performance; Track overall customer and hauler satisfaction; Document and record all customer/hauler complaints in the system; Forecast future haul needs (i.e. next 2 weeks); Process the documentation that accompanies the movement of freight
• Demonstrate a commitment to communicating, improving and adhering to health, safety and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.

Requirements

• Skills: Short haul trucking background & phone solicitation skills
• Physical Requirements: Candidate must be able to sit for long periods. Additionally, they must be able to use common office tools and technology, such as cell/office telephone, calculator, and other electronic devices. Must be able to use computerized equipment and highly sophisticated computerized devices
• Mental Requirements: Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation
• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc)
• Professional telephone etiquette
• Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests
• Behavior & Attitude: Demonstrate a dynamic personality; Display a positive a problem solving attitude
• Ability to count and perform basic math, with or without a calculator\

Benefits

• Vision and other Voluntary benefits and discounts
• Educational Assistance Program
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Paid time off & paid holidays
• Holistic Health & Well-being programs
• Medical, Dental, Disability and Life Insurance
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Competitive salary
• Paid Parental Leave (maternity & paternity)

Training + Development

Interview process

Visa Sponsorship

Security clearance