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Consumer Support Consultant I
Lennox
Assist consumers with HVAC product inquiries, warranties, and dealer guidance via contact center.
8d ago
$40,000 - $52,500
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Richardson, TX
Office Full-Time
Company Size
14,200 Employees
Service Specialisms
Emergency Replacement
Plan & Spec
Design & Build
Planned Replacement
National Account Services
Structural & Architectural Solutions
Equipment Recycling
Sector Specialisms
Residential Heating and Cooling
Commercial Heating and Cooling
Refrigeration
Building Climate Solutions
Home Comfort Solutions
HVACR Technology
Energy Management Systems
Indoor Air Quality Solutions
Role
What you would be doing
product docs
dealer referral
warranty explanation
product info
needs assessment
- Provide product documentation to consumer if requested
- Guide the consumer to the dealer if dealer services are required
- Interprets and explains the terms of product warranties
- Provides product information to the consumer that may include discussing the differences in products, product capabilities and features and benefits
- May assess needs and suggest/promote alternative products or services
What you bring
microsoft office
sap
bachelor's
analytical
customer service
multitasking
- Ability to multitask and prioritize multiple technical requests
- Proficient in Microsoft Office Suite. Experience with SAP is preferred
- Excellent analytical and troubleshooting skills
- Excellent written and verbal communication skills, including effective listening skills
- Excellent presentation and customer service skills
- Professionally responds to pre-sales and/or post-sales questions from consumers of residential equipment
- Must be able to work in a fast-paced goal-oriented environment
- Bachelors Degree is preferred
- Excellent ability to handle and diffuse difficult customer situations
- Requires a high school diploma or an equivalent combination of education and experience.
- Requires at least 1 year related experience.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1895 Founding
Historical Beginnings
The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.
S&P 500 Listed
Financial Milestone
The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.
3 Locations
Manufacturing Hubs
The company operates major manufacturing facilities across three key regions.
- Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
- It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
- Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
- Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.
- Integrity
- Respect
- Excellence
- Accountability: We deliver on our commitments.
- Positive Engagement: We energize and motivate others.
- Trust: We are always honest, ethical, and safe.
- Customer Experience: We earn the loyalty of our customers.
- Sustainability: We care for our community and planet.
- Talent: We foster belonging and create opportunities to grow.
- Innovation: We embrace original ideas and creative solutions.
- Quality: We strive for continuous improvements.
- Results: We prioritize superior outcomes for our shareholders.
13th
Sustainability Leader
Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.
1%
Community Investment
DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.
- Offers paid volunteer time off for community and environmental non‑profits.
- Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
- ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
- ‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
- Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
- Net‑zero target date: **not publicly disclosed** on official site.
Three Years
Consecutive Certification
The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.
2024 Rank
Top Workplace Recognition
Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.
- Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
- Inclusive recruiting practices and development programs supporting equity.
- Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
- No public gender-based workforce statistics disclosed.
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