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IT Help Desk Technician
Koorsen Fire And Security
Providing 1st and 2nd tier support to end users in IT help desk and performing administrative tasks.
16d ago
$39,520
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Indianapolis, IN
Onsite
Company Size
1,200 Employees
Service Specialisms
Fire Protection
Security Systems
Life Safety
Fire Extinguishers
Fire Alarms
Sprinkler Systems
Emergency Lighting
Security Camera Systems
Sector Specialisms
Healthcare
Industrial
Manufacturing
Education
Commercial
Small Business
Role
What you would be doing
support service
itil standards
sla compliance
phone calls
administrative support
vendor interaction
- Will maintain operating efficiency by working with end users of IS solutions and provide support service aligned to defined service level agreements (SLA) and to ITIL standards
- Interact with vendors and co-workers in a professional manner
- Provide administrative and clerical support to branch personnel
- Follow all Koorsen policies, procedures, and core values
- Responsible for providing 1st and 2nd tier support to end users
- While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms
- Answer and route phone calls effectively
- Processes moves, additions, and changes to the environment
What you bring
vendor certifications
safety compliance
microsoft suite
continual learning
networks knowledge
communication skills
- Able to achieve required vendor certifications
- Demonstrate an understanding of and follow all safety regulations and practices
- New hires must complete the I-9 Verification form within 3 days of hire. This form is required by the U.S. Department of Justice and Immigration and Immigration and Naturalization Services. It is used to verify your identity and right to work in the United States. In addition, we verify employment eligibility via E-Verify.
- A test for Evidence of Substance Abuse by urinalysis test is required if this application results in an offer of employment.
- All Positions require background checks with criminal courts, state and county repositories of criminal records, and the Department of Motor Vehicles.
- Must be able to effectively use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
- Proficiency working in Microsoft Suite: Outlook, Word, Excel, and PowerPoint
- Must be able to perform some repetitive motions while using a computer
- Open willingness to continual learning
- Understanding of networks and equipment connected to it
- Strong written and verbal communication skills
- Pass drug and background screenings
- Must be able to sit for long periods of time
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
- interview
- new hires must complete the i-9 verification form within 3 days of hire.
- all positions require background checks with criminal courts, state and county repositories of criminal records, and the department of motor vehicles.
- a test for evidence of substance abuse by urinalysis test is required if this application results in an offer of employment.
Information not given or found
Security clearance- background checks with criminal courts, state and county repositories of criminal records, and the department of motor vehicles.
Company
Overview
Founded in 1946
Year Established
The company traces its origins back to 1946.
- Focus on life safety, offering comprehensive solutions in fire suppression, alarm systems, and access control.
- Operates across diverse sectors including healthcare, government, commercial, and residential buildings.
- Provides custom-designed systems and services tailored to each client's unique safety needs.
- Dedicated to safety, reliability, and cutting-edge technology in the industry.
- Projects encompass a range from small-scale installations to large, complex systems in high-risk environments.
- Known for extensive expertise in designing tailored fire protection systems for specialized sectors.
75+ Years
Dedication to Customers
The company has consistently shown steadfast dedication to its customers over seven decades.
- Honesty—our devotion to doing the job right every time
- Strong family values across all locations
- Continuous learning through nationally-recognized Training Center and ongoing certifications
- Not just protecting buildings — protecting lives
- No publicly stated net‑zero target or emissions reduction goals found
- No environmental or sustainability strategy detailed on official site or LinkedIn
- No data‑driven information on energy use, waste reduction, or carbon footprint publicly available
3.6/5
Glassdoor D&I rating
Company's diversity and inclusion rating on Glassdoor based on reviews from 95 employees.
3.7/5
Men rate D&I
Average rating of diversity and inclusion by male employees.
3.2/5
Women rate D&I
Average rating of diversity and inclusion by female employees.
3.4/5
White employees
Diversity and inclusion rating provided by white employees.
3.9/5
People with disabilities
Diversity and inclusion rating provided by employees with disabilities.
4.4/5
Veterans
Diversity and inclusion rating provided by veteran employees.
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