Senior Work Order Coordinator
Downer
Manage work order lifecycle, coordinate services, analyse data, ensure timely completion.
3 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Perth, Western Australia, Australia
Onsite
Company Size
50,000 Employees
Service Specialisms
Transport
Utilities
Facilities
Engineering, Construction and Maintenance
Mining
Sector Specialisms
Transport
Utilities
Facilities
Asset Services
Oil and Gas
Power Generation
Industrial
Defence
Role
What you would be doing
documentation
issue escalation
work order management
trend monitoring
stakeholder liaison
performance review
- Maintain accurate documentation and escalate feedback or service issues to ensure continuous improvement.
- Coordinate and manage all stages of the Work Order Management Lifecycle, ensuring timely resolution and closure.
- Monitor and analyse work order trends, proactively identifying solutions to improve timeliness and efficiency.
- Liaise with Service Delivery Providers and internal stakeholders to meet contractual KPIs and improve service outcomes.
- Represent Downer professionally in all forums and contribute to quarterly performance reviews and team collaboration.
What you bring
maintenance
data analysis
microsoft office
trades qualification
proactive
problem solving
- Strong experience in operational maintenance delivery and data analysis.
- Proactive approach is crucial to manage tight deadlines and coordinating tradespeople.
- Time management skills are crucial ensuring high priority work orders are managed through to completion.
- Advanced computer literacy, particularly with Microsoft Office, and strong organisational skills.
- Trades qualification would be advantageous, or experience within residential property maintenance.
- Proven ability to set priorities, solve problems, and deliver outcomes under pressure.
- With 30% of vacancies filled internally you'll find real opportunities to advance your career.
- Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.
- Employee Assistance Program: professional support for you and your family when you need it most.
- Training and development to support and diversify your career.
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Interview process
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Company
Overview
Since 1933
Year Established
The company has a longstanding legacy of providing essential infrastructure services.
- specializes in delivering integrated services across multiple sectors, including infrastructure, energy, and utilities.
- supports both private and public sectors with a diverse portfolio spanning construction, maintenance, and operations.
- undertakes large-scale projects such as road construction, rail, energy, and water infrastructure.
- has an expansive footprint in Australia and New Zealand, deeply involved in supporting national and regional development.
- notable projects include urban transport systems, renewable energy installations, and vital utilities services.
- has a strong focus on innovation, utilizing the latest technology to deliver efficient and sustainable solutions.
- The Downer Difference: commitment to build a high-performance organisation
- We own the outcomes: accountability, high standards, efficiency and continuous improvement
- We do it for our customers: customer-centric perspective, win-win outcomes, going above and beyond
- We stand for each other: mutual respect, safety, trust, resilience, speaking up
50% reduction
Scope 1 & 2 emissions target
The company aims to achieve a 50% reduction in Scope 1 and 2 emissions by 2032 compared to a 2020 baseline.
1.5°C pathway
Climate alignment target
The company is aligned with a 1.5°C climate pathway, ensuring its operations are in line with global efforts to mitigate climate change.
2024 climate disclosure
Aotearoa NZ Climate Standards compliance
The company will begin disclosing its climate performance in accordance with Aotearoa NZ Climate Standards from 2024.
- Scope 3 emissions target under review
- Board oversight via multiple committees; monthly reporting includes GHG performance and decarbonisation progress
40% Workforce Target
Gender Balance Goals
Targets to achieve 40% women in the workforce, 25% in management, 28% in executive roles, and 40% on the Board by 2026.
34% Women in Workforce
FY21 Representation
In FY21, the workforce was 34% female, with women holding 17% of management roles, 25% of executive positions, and 33% of Board seats.
- Own Different campaign: celebrate and empower 26,000+ unique individuals
- Inclusion & Belonging Strategy & Action Plan 2022–2024; Steering Committees and training programs embedded
- Specific focus on gender balance in trades, middle and senior management
- EmpowHER women's network; StandOut Global LGBTQIA+ network; Pride Pledge commitment
- Māori leadership programmes (Te Ara Whanake, Wāhine Toa), Māori cultural awareness training
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