Guest Relations Executive
Vianaar Homes
ota management
listing updates
guest coordination
owner liaison
furniture procurement
guest communication
● Point of contact for apartment owners: explain rental service operations to them, get them onboard & maintain rapport with them over time
● Coordinate with apartment owners to procure missing furniture and other items for their apartment
● Ensure maximum occupancy of your property by keeping the listings on portals up to date, updating prices, etc.
● Coordinate with guests before their arrival and then with other departments internally to ensure everything is ready before the guests' arrival (housekeeping, maintenance, etc.)
● Meet the guests during check-in, show them the property, collect security deposit and then meet them at the check-out and return the security deposit if there are no damages
● Curate information on things to do around the area and ensure that the document is updated in a timely manner
● Be in touch with the guests during their stay to ensure high levels of guest satisfaction
● Reply to guests queries through email, AirBnB, WhatsApp.
● Manage Online Travel Agencies for the properties; you would be managing (AirBnB, Booking.com etc.), create listings for each property; manage the booking enquiries, guest feedback/review
numeracy
teamwork
communication
english
project management
customer service
● Comfortable with numbers, ability to quickly calculate the value delivered by various rental price points and tax implications
● Ability to work in a team the job will require a high level of interaction with staff on the ground (estate managers, maintenance team, housekeeping team, photographers, etc.)
● Strong communication: interactions with high profile clients and home owners of luxury properties
● Perfect English (written and spoken) and good master of Hindi.
● Deadline oriented (you feel satisfied when you have achieved your responsibilities on time) ● High level of self-motivation and drive Experience & Education
● Well-developed project management skills: can work independently and set timelines to achieve your own goals
● Strong execution focus with a drive to achieve measurable results and impact
● Entrepreneurial drive and demonstrated ability to achieve goals in an innovative and fast-paced environment
● Incredible sense of customer service
● Experience in customer service or hospitality
Benefits12-unit launch
First apartment project
Began with a small but impactful 12-unit apartment development that laid the foundation for future growth.
Over 1,000 homes
Total homes built
Has constructed over 1,000 homes across Goa, showcasing significant growth and expansion in the region.
550+ employees
Team size
Grown from a team of two founders to a 550-strong workforce, demonstrating steady expansion and operational scale.
- Operates an end‑to‑end model: from land acquisition and design to construction, housekeeping, rentals, and estate management.
- Emphasizes seamless customer journeys—owners enjoy concierge‑style services post‑handover.
- Specializes in sustainable holiday residences and full‑service property solutions in scenic, natural settings.
- Typically delivers boutique, design‑led holiday and residential developments set in lush Goan landscapes.
- Unusually blends hospitality and real estate, offering rental desks and on‑site garden teams.
- Maintains a rich local footprint, training and hiring regional residents for property operations.
- Compassion drives our actions
- Participation of every individual to help them achieve their full potential
- Work ethos defined by hygiene, awareness and well‑being
- Health and safety standards training for all workers
- Respect for the environment and one another
- Encouragement and maintenance of individuality
- Guided by responsibility and strong relationships
- Use of indigenous plants in landscaping to support local wildlife
- In-house Green Team developing vegetable gardens and edible forests
- Guidance on care and nourishment of landscape post-handover
- Water recycling and rainwater harvesting systems
- Composting and waste segregation practices
- Use of eco-friendly cleaners
- Drip irrigation, mulching, and minimum plastic use
- Tree-plantation drives and green cover to preserve local ecosystem
EDI rating
Employee Reviews
The company has an employee-diversity score based on reviews from 16 employees.
Diversity score
Overall ratings
The diversity and inclusion score falls under overall ratings, reflecting employee sentiment on these initiatives.
- No publicly shared gender‑split or formal DEI strategy available
