Senior Community Service Executive - Pune

Description

• ESG Practices: Work closely with senior teammates to understand and execute Environmental-Social-Governance (ESG) practices.
• Vendor Performance: Regularly evaluate and manage vendor performance to ensure timely and quality delivery.
• Build and Expand Community: Strengthen the community by executing business-specific events as per the pre-defined timelines.
• Client Engagement: Foster connections and collaboration within the client community to enhance engagement and retention.
• Centre Upkeep: Ensure the center is well-maintained and operationally ready on a daily basis.
• Expense Control: Monitor and manage operational expenses to remain within budgetary limits, driving cost-efficiency.
• Active Engagement: Actively participate in and support all company-driven ideas and initiatives to foster a collaborative and positive work environment.
• Renewals: Maintain high client retention rates by proactively managing contract renewals.
• Collections: Achieve monthly collection targets by ensuring timely payment from clients and resolving outstanding dues.
• Compliance Adherence: Ensure all compliance and safety protocols are followed rigorously.
• ASR and Margin Analysis: Regularly analyze the Average Seat Rate (ASR) and margins to identify improvement opportunities and ensure profitability.
• Repair & Maintenance: Oversee the timely closure of repair and maintenance tasks to avoid disruptions.
• Brand Ambassadorship: Ensure that every member becomes a brand ambassador for Awfis through positive experiences and interactions.

Requirements

• CSAT (Client Satisfaction) Score: Achieve above-target Client Satisfaction (CSAT) scores by delivering exceptional service and support.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance