Description
client management
contract management
billing management
data analysis
service coordination
team leadership
Ground Control seeks someone who loves building strong client relationships and ensuring no detail is missed. In this role you will be the first point of contact for a portfolio of clients, managing daily communication, resolving escalations, and coordinating service delivery to meet contract requirements.
The position is seasonal and high‑impact, supporting clients during the busiest period from October to April when weather‑related services are in highest demand. You will ensure clear communication, rapid issue resolution, and a positive client experience during critical events.
Outside the winter season your focus shifts to supporting contract renewals, developing client relationships, and contributing to broader business activities, providing a varied and rewarding year‑round role.
You will work part of the week from home, meet clients on‑site, and collaborate with internal teams to keep operations running smoothly, balancing autonomy with teamwork.
- Nurture client relationships through regular calls, quarterly reviews, site visits, and rapid complaint resolution.
- Oversee contracts and renewals, review profitability, apply pricing uplifts, and ensure contract sustainability.
- Lead and support the team, guide day‑to‑day account management, and handle escalations.
- Identify upsell opportunities, pass leads to Business Development, and increase quote conversion rates.
- Manage time autonomously, balancing travel, meetings, and administrative duties.
- Chase invoicing queries, close outstanding PPM billing, and maintain accurate client documentation.
- Analyse performance using Power BI, KPI reports, and client portals to drive improvements.
Requirements
excel
power bi
teams
customer service
communication
multitasking
- Previous customer service or office experience.
- Strong communication skills with a client‑focused mindset.
- Results‑driven ability to multitask and manage competing priorities.
- Proficiency in Microsoft Office, especially Excel, Power BI, and Teams.
- Bonus: experience in ground maintenance, facility management, or housing.
Benefits
The Client Services Coordinator role is based in Billericay and offers a competitive permanent salary. Working hours vary seasonally: during the winter season (October–April) shifts rotate between 6am–3pm, 7:30am–4:30pm and 10am–7pm, including weekends and public holidays on a rota basis with time off in lieu. In the off‑season (May–September) the schedule is Monday‑Friday, 8am–5pm with no weekend work.
- Clear career development paths, training, and leadership academy.
- Growth opportunities within a rapidly expanding company.
- Supportive, collaborative, and innovative work culture.
- Competitive salary plus 23+ days holiday, bonus scheme, and share options.
- Robust pension, Medigold support, free flu jabs, and private GP service.
- Subsidised national gym memberships and employee recognition scheme.
- Two personal choice volunteering days.
Training + Development
Information not given or found
