Description

A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. They handle incoming service orders, direct drivers, and resolve service issues. The role also involves interacting with customers, including customer service, sales, and operational staff, and using GFL proprietary software to enter ticket information and track productivity.

• Schedule service and satisfy customer needs for service changes while ensuring compliance with established policies
• Dispatch calls to routes based upon designated route and driver location
• Perform driver check‑ins at day’s end to confirm complete and accurate paperwork
• Distribute, collect, and review route sheets for proper day‑end data entry
• Coordinate with other departments, clarifying roles and responsibilities to resolve service issues
• Interact with customers, customer service, sales, and operations staff reporting to the Operations Manager
• Work with routing specialists to optimize routes
• Field incoming calls and emails from customers
• Troubleshoot and resolve potential delivery and pickup problems before they become service issues
• Assist in determining daily driver staffing levels to balance responsiveness and productivity
• Record and document information from drivers and distribute to appropriate departments
• Communicate with maintenance shop personnel

Requirements

If you are an existing GFL employee, you can search and apply to current job openings via the internal GFL Jobs Hub.

• Communicate effectively and professionally via email, telephone, and two‑way devices
• Completion of high school; post‑secondary courses or diploma considered an asset
• 1–2 years experience in transportation, dispatch, or customer service role
• Strong communication and interpersonal skills
• Strong customer focus
• Proven ability to multitask and prioritize tasks
• Proficient in MS Outlook, Excel, and Word
• Knowledge of industry is an asset
• Advanced skill level with software applications and accurate word processing, including adequate typing speed
• Required to work extended hours, including occasional weekends
• Possess TRUX experience or demonstrate desire and ability to learn the TRUX system with advanced computer skills
• Additional or specialized training in transportation, logistics, or similar field; call‑center customer service experience

Benefits

GFL invests in its people and provides opportunities to grow for life. Employees are known as Team Green, united by the purpose of providing sustainable solutions that enable customers and communities to be Green for Life. Benefits include 15 days of paid time off, four medical plan options with an HSA match, dental and vision coverage, a 401(k) with employer match, paid holidays, and an Employee Assistance Program offering free counseling.

GFL Environmental is one of North America’s leading waste management companies, proudly making communities cleaner, safer, and happier through first‑class service. Working for GFL is more than a job—it’s an opportunity to grow in your career, make new friends, and make a difference each day.

GFL offers growth opportunities across Field Operations, where frontline positions provide limitless skill expansion, and Professional Services, where corporate roles develop client relationships, manage programs, and ensure field efficiency.

Training + Development

Interview process

Visa Sponsorship

Security clearance