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Customer Experience Specialist (Leasing/Customer Service)
Cottonwood Residential
Assist residents and prospects with leasing, customer service, and community experience.
13d ago
Expert & Leadership (13+ years), Entry-level, Junior (1-3 years)
Full Time
Greensboro, NC
Onsite
Company Size
309 Employees
Service Specialisms
Property Management
Asset Management
Real Estate Investment
Financial Services
Construction Services
Legal Services
Resident Experience
Multifamily Housing Management
Sector Specialisms
Residential
Asset Management
Property Management
Multifamily Acquisitions
Construction
Financial
Legal
Role
What you would be doing
package management
quality inspection
resident communication
call handling
unit preparation
vendor relations
- Organize package room daily as packages are delivered.
- Walk buildings, amenities, and vacant apartment homes to ensure quality is up to Cottonwood Standards, including the tour path for prospects and the welcome home experience for all residents.
- Provide courteous and prompt responses to all resident and prospect inquiries via phone, email, and text.
- Answer all phone calls to the property and take detailed notes and information.
- Ensure apartments are ready to show daily and for upcoming move-ins.
- Stand and smile when greeting all customers including prospects, residents, and vendors when they enter the office.
- Maintain community-related communications and vendor relationships.
- Assist in planning community events and social media marketing.
- Begin to kick start your career with room to grow into future management positions.
- Put your upbeat attitude, communication skills, and creativity into action.
What you bring
pricing knowledge
apartment info
customer service
- Understand pricing and information about all available apartment homes, and be able to answer questions from any prospective renters.
- Paid time off – eligible for 3 weeks (120 hours) in 1st year!
- 11 paid holidays!
- Competitive base pay and quarterly bonus structure!
- Full health, vision, dental, life, and disability benefits - available within 1-30 days!
- Generous 401k and HSA Company match!
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 2004
Year Established
The company was established with a vision to transform multifamily housing across the U.S.
95M+ Florida
Acquisition Value
The company acquired properties worth $95 million or more in Florida.
100–300M Managed
Portfolio Value
The company currently manages a portfolio valued between $100 million and $300 million.
- It operates as an integrated real estate investment firm, overseeing acquisitions, development, financing, legal, and property operations.
- The company owns and manages garden‑style, boutique, and Class‑A apartment communities in key growth markets.
- Its financial strategy involves identifying undervalued assets, enhancing them through capital improvements, and driving strong returns.
- Specialised expertise spans residential development, property management, asset management, construction oversight, finance, and legal.
- Every community is curated around delivering a high‑touch resident experience, with teams empowered to go above and beyond.
- Today, the firm celebrates two decades of steady expansion and portfolio diversity.
- “Home at Last” – creating warm, welcoming communities with crisp, clean apartments and elegant finishes
- “Always finding a way to say ‘yes’” – dedication to delivering a superior resident experience
- “Fun and lively environments…we treat our associates like family” – fostering collaborative, team-oriented culture
- “Forward-thinking…reimagining property management” – innovation through technology (self-guided tours, AI response)
- “Relentless focus on delivering excellent service to our residents” – customer-centric operations
-2 HERS Score
Energy Efficiency
Homes achieve exceptionally low HERS scores, indicating high energy efficiency and surpassing the International Energy Code requirements.
75–85% Diversion
Waste Management
Waste diversion efforts through deconstruction effectively reduce landfill waste, promoting sustainable construction practices.
10 kW Solar PV
Renewable Energy
Implementation of high-capacity photovoltaic systems in net-zero homes to support energy independence and sustainability.
- Committed to energy‑efficient building envelopes through tight air sealing, high‑performance insulation, windows and ventilation.
- Regular training and certification (LEED AP, Green Home Certificate) to maintain green‑building best practices.
- Recruit, train and mentor high-performing, diverse teams led by Regional Property Managers.
- Emphasis on accountability, collaboration and career growth—e.g., leasing team member promoted to corporate role.
- No publicly available gender breakdown or statistics found.
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