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Franchise Standards Manager
Shell
Lead standards, compliance, and franchise billing for Jiffy Lube network.
1d ago
$146,000 - $218,000
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Houston, TX
Field
Company Size
103,000 Employees
Service Specialisms
Exploration
Production
Refining
Marketing
Trading
Chemicals
Biofuels
Lubricants
Sector Specialisms
Energy
Lubricants
Oil and Gas
Renewable Energy
Natural Gas
Liquefied Natural Gas
Gas to Liquids
Low-carbon Energy Solutions
Role
What you would be doing
issue resolution
compliance monitoring
billing management
compliance management
team leadership
policy governance
- Address identified deficiencies by deploying appropriate resources, including subject matter experts within your remit, to resolve operational issues effectively
- Accountable for ensuring that there is a robust process in place to actively monitor all sites for compliance to the standards, which is currently accomplished leveraging field staff, 3rd party vendors and a well-defined store audit process
- Manage the billing process for all Jiffy Lube provided services (Royalties, POS Fees, Marketing Fees), which will also require exerting commercial leverage afforded in our contracts as necessary to help drive compliance to the standards.
- Manage all compliance management activities, including monitoring, courtesy notifications, default notifications, and, if necessary, termination of Franchise Agreements
- Continuously grow the transferable skills you need to get ahead
- Act as the lead of a team of six full-time employees (FTEs), responsible for developing standards, monitoring performance against those standards, deploying resources to address shortfalls, and accurately billing franchisees for the use of the Jiffy Lube system
- Maintain the ownership of the Jiffy Lube Policy & Procedures Manual, working cross functionally across the organization to ensure all aspects of the offer, including operations, marketing, construction, HSSE, customer service, fleet, and technology, are accurately reflected in the manual. Publish updates as market conditions and/or changes to the business model dictate
What you bring
10 years
franchise ops
automotive
leadership
problem solver
bachelor business
- Ability to deliver under pressure, prioritize and pivot projects accordingly to manage critical issues
- At least 10 years of experience, including frontline operations in a franchised business, with a solid understanding of standards and their practical application. Ideally, this will include some experience in the automotive sector
- Proven ability to lead with a balanced approach, ensuring processes and standards are practical, valued by stakeholders, and aligned with the brand vision
- Experience in developing and implementing processes and standards is a plus
- Problem solver who challenges the current status quo and seeks opportunities for process improvement
- Bachelor’s degree in business or a related field is preferred
- Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
- Benefit from flexible working hours, and the possibility of remote/mobile working
- Take advantage of paid parental leave, including for non-birthing parents
- Gain access to a wide range of training and development programs
- Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
- Grow as you progress through diverse career opportunities in national and international teams
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Interview process
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Company
Overview
284 Billion USD
Annual Revenue (2024)
Generated through integrated operations spanning exploration to retail.
47k Stations
Mobility Retail Presence
Operates over 47,000 stations globally.
54k EV Chargers
EV Infrastructure Expansion
Provides more than 54,000 EV charging points worldwide.
- Evolved from a merger of two companies, becoming a global energy leader.
- Typically involves deep-water oil and gas projects, large-scale LNG, and EV infrastructure.
- Organized into key business units, bridging traditional and emerging energy solutions.
- Blends traditional fuels with renewable energy sources to diversify offerings.
- Strategic pivots include doubling oil and gas production while scaling back some renewables.
- Known for bold moves like sponsoring top sports teams and expanding into new markets.
- We live our core values of honesty, integrity and respect
- Core values of honesty, integrity and respect help create a diverse and inclusive culture
- Approachable leaders: an informal, flat hierarchy where doors to senior management are open
- Teamwork: achieving goals through teamwork across physical, remote and virtual teams
- On‑boarding buddy assigned to each new joiner
- Supportive network helping settle in and build friendships
- Shared purpose and passion: working alongside colleagues who share a commitment to progress
- Personal development: learner mindset, on‑the‑job learning, coaching, mentoring, formal training
- Global‑scale participation: involvement in external engagements, learning and sharing expertise
2050 Net-Zero Target
Net-Zero Emission Goal
Committed to achieving net-zero emissions by 2050.
50% Emission Reduction
Emissions Reduction Target
Aims to cut absolute emissions by 50% by 2030, measured against 2016 levels.
£19.8M Investment
Conservation Funding
Invested £19.8 million in U.S. conservation efforts between 2015 and 2017, with ongoing partnerships like NFWF.
1M tonnes/year
Plastic Waste Utilization
Aim to use 1 million tonnes of plastic waste annually in global chemical plants by 2025.
- Aim to reduce the net carbon intensity of energy products sold by 100% by 2050 (vs 2016)
- Emissions from own operations peaked in 2018; own operations represent <10% of total emissions
- By 2025, aim to use 1 million tonnes/year of plastic waste in global chemical plants
- By 2030, 30% recycled plastic in packaging; packaging to be reusable or recyclable
35% women leadership target by 2025
Gender Representation
Aiming for 35% women in senior leadership roles by 2025 and 40% by 2030.
42% Board women representation
Board Composition
42% of board members and 43% of executive committee members are women as of 2023.
100% HRC CEI score
LGBT+ Inclusion
Recognized as an 'Advocate' by Workplace Pride and achieved a 100% score in the US HRC CEI since 2016.
88% employee engagement
Engagement Rate
employee engagement survey achieved an 88% response rate in 2023, up from 87% in 2022.
- 40% of graduate hires were women in 2023; experienced hires 38% women
- Board had three ethnic-minority members (end-2023); one ethnic-minority Executive Committee member
- Target: 15% ethnic-minority representation in senior management by 2027
- Disability inclusion: aim to make service stations inclusive by 2030; support and adjustments for disabled staff
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