Senior Commercial Property Manager

Description

• Develop and implement standard operating procedures (SOPs), preventive maintenance programs, communication protocols, and performance benchmarks across portfolio.
• Serve as a key contributor to short- and long-range portfolio planning, including capital improvements, asset positioning, and occupancy strategies.
• Conduct regular performance reviews with third-party leadership to evaluate results, identify efficiencies, and recalibrate priorities.
• Partner with leadership to define staffing, technology, and resources needs to support long-term scalability.
• Support change management efforts required to evolve commercial operations toward an integrated and standardized operating model.
• Lead operational initiatives, including lease abstraction, financial controls, vendor alignment, and service standard consistency.
• Partner closely with commercial accounting on ledgers, reconciliations, adjustments, and payables.
• Review and approve annual lease reconciliations, estimates, tenant billings, and collections.
• Collaborate and communicate departmental priorities and focus of Commercial Operations with key partners and leadership.
• Supervise commercial maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
• Responsible for carrying out recruitment, hiring, and payroll duties in partnership with human resources and management.
• Monitor tenant satisfaction trends and proactively address issues or service gaps.
• Collaborate with cross functionally to ensure property positioning supports long-term asset value and occupancy goals.
• Oversee vendor selection, contract negotiation, and ongoing performance management.
• As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
• Ensure timely completion of service requests and projects with minimal tenant disruption.
• Prepare and present regular reporting on property performance, incidents, risk exposure, and operational trends.
• Promote cross-collaboration with all service divisions to ensure optimized performance and success of commercial properties.
• Conduct regular property inspections and site visits to assess building conditions, maintenance quality, safety, and lease compliance across Twin Cities and outstate properties, based on operational needs.
• Manage tenant move-ins and move-outs, including space readiness, documentation, and final inspections.
• Provide direct leadership and day-to-day oversight for in-house managed mixed-use retail properties, ensuring consistent service delivery, tenant satisfaction, and asset performance.
• Serve as the primary point of contact and relationship manager for 3rd party commercial firm, ensuring all service delivery aligns with Sherman's operational, financial, and strategic goals.
• Drive execution of Commercial Operations initiatives aligned with Sherman's Strategic Plan.
• Oversee portfolio-level operational performance through analysis of financials, management reports, KPIs, and tenant feedback.

Requirements

• Excellent written and verbal communication skills.
• Current and valid driver's license required. Must pass a Motor Vehicle Record check (MVR) and have a safe driving record.
• Professional office environment with routine use of standard office equipment.
• High level of initiative and comfort operating in a fast-paced environment.
• Ability to sit and/or stand for up to eight hours per day.
• Bachelor's degree or equivalent work-related experience.
• Ability to manage multiple priorities and meet deadlines independently.
• Proficient in Microsoft Office Suite: Excel, Word, and Outlook.
• Minimum of 5+ years of commercial property management experience.
• Sound judgment with the ability to apply creative and practical solutions.
• Demonstrate a working knowledge of commercial building systems, including HVAC, electrical, plumbing, and general facilities operations.
• Walking, standing, bending, climbing, and movement throughout properties and office environments required.
• Experience managing a portfolio of six or more properties, including mixed-use assets, with some supervisory responsibility.
• CPM or RPA certification, or desire/ability to obtain certification preferred.
• Strong organizational, analytical, and problem-solving skills.
• Requires grasping, writing, repetitive motions, visual acuity, hearing, and verbal communication abilities.
• Exposure to typical office conditions with quiet to moderate noise levels.

Benefits

• Voluntary Accident & Critical Illness
• Fully paid short term disability
• Starbucks and Hotel discounts
• Additional Supplemental Insurance Policies including
• Fully vested 401k company match program
• Fully paid life insurance
• Low Deductible Health Insurance Plans
• Hospital Indemnity
• Long-Term Disability
• Pet insurance
• 9 Paid holidays and competitive PTO program (starting at 15 days annualized – only add for residential)
• Fully paid employee assistance program

Training + Development

Interview process

Visa Sponsorship

Security clearance