Develop and implement standard operating procedures (SOPs), preventive maintenance programs, communication protocols, and performance benchmarks across portfolio.
Serve as a key contributor to short- and long-range portfolio planning, including capital improvements, asset positioning, and occupancy strategies.
Conduct regular performance reviews with third-party leadership to evaluate results, identify efficiencies, and recalibrate priorities.
Partner with leadership to define staffing, technology, and resources needs to support long-term scalability.
Support change management efforts required to evolve commercial operations toward an integrated and standardized operating model.
Lead operational initiatives, including lease abstraction, financial controls, vendor alignment, and service standard consistency.
Partner closely with commercial accounting on ledgers, reconciliations, adjustments, and payables.
Review and approve annual lease reconciliations, estimates, tenant billings, and collections.
Collaborate and communicate departmental priorities and focus of Commercial Operations with key partners and leadership.
Supervise commercial maintenance, if utilized at assigned properties. Develop specifications and continually evaluate service needs and performance in all areas of maintenance and management.
Responsible for carrying out recruitment, hiring, and payroll duties in partnership with human resources and management.
Monitor tenant satisfaction trends and proactively address issues or service gaps.
Collaborate with cross functionally to ensure property positioning supports long-term asset value and occupancy goals.
Oversee vendor selection, contract negotiation, and ongoing performance management.
As applicable, supervises, coaches, directs, trains, and evaluates staff; Prepares and conducts employee reviews and completes timecard approvals.
Ensure timely completion of service requests and projects with minimal tenant disruption.
Prepare and present regular reporting on property performance, incidents, risk exposure, and operational trends.
Promote cross-collaboration with all service divisions to ensure optimized performance and success of commercial properties.
Conduct regular property inspections and site visits to assess building conditions, maintenance quality, safety, and lease compliance across Twin Cities and outstate properties, based on operational needs.
Manage tenant move-ins and move-outs, including space readiness, documentation, and final inspections.
Provide direct leadership and day-to-day oversight for in-house managed mixed-use retail properties, ensuring consistent service delivery, tenant satisfaction, and asset performance.
Serve as the primary point of contact and relationship manager for 3rd party commercial firm, ensuring all service delivery aligns with Sherman's operational, financial, and strategic goals.
Drive execution of Commercial Operations initiatives aligned with Sherman's Strategic Plan.
Oversee portfolio-level operational performance through analysis of financials, management reports, KPIs, and tenant feedback.
Requirements
5+ years
bachelor's
microsoft office
cpm
commercial pm
hvac
Excellent written and verbal communication skills.
Current and valid driver's license required. Must pass a Motor Vehicle Record check (MVR) and have a safe driving record.
Professional office environment with routine use of standard office equipment.
High level of initiative and comfort operating in a fast-paced environment.
Ability to sit and/or stand for up to eight hours per day.
Bachelor's degree or equivalent work-related experience.
Ability to manage multiple priorities and meet deadlines independently.
Proficient in Microsoft Office Suite: Excel, Word, and Outlook.
Minimum of 5+ years of commercial property management experience.
Sound judgment with the ability to apply creative and practical solutions.
Demonstrate a working knowledge of commercial building systems, including HVAC, electrical, plumbing, and general facilities operations.
Walking, standing, bending, climbing, and movement throughout properties and office environments required.
Experience managing a portfolio of six or more properties, including mixed-use assets, with some supervisory responsibility.
CPM or RPA certification, or desire/ability to obtain certification preferred.
Strong organizational, analytical, and problem-solving skills.
Requires grasping, writing, repetitive motions, visual acuity, hearing, and verbal communication abilities.
Exposure to typical office conditions with quiet to moderate noise levels.
Benefits
Voluntary Accident & Critical Illness
Fully paid short term disability
Starbucks and Hotel discounts
Additional Supplemental Insurance Policies including
Fully vested 401k company match program
Fully paid life insurance
Low Deductible Health Insurance Plans
Hospital Indemnity
Long-Term Disability
Pet insurance
9 Paid holidays and competitive PTO program (starting at 15 days annualized – only add for residential)
Fully paid employee assistance program
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass a motor vehicle record (mvr) check and have a safe driving record.
Company
Overview
Founded with a vision to reshape communities through innovative real estate development.
Specializes in multifamily housing, mixed-use developments, and affordable housing projects.
Focused on creating spaces that enhance urban living while prioritizing functionality and design.
Pioneering projects in both revitalizing historical landmarks and building modern structures.
Known for its commitment to providing high-quality living and workspaces across various markets.
Has a solid track record of both new construction and complex renovations, bringing life to spaces.
Manages an extensive portfolio of real estate, continuously seeking opportunities for growth.
Embodies a deep understanding of market dynamics to adapt and lead in a rapidly changing industry.
Culture + Values
100% transparent
Operations and decision-making
The organization maintains complete transparency across all operations and decision-making processes, fostering trust with stakeholders.
98% client satisfaction
Client relationships
The company consistently achieves high client satisfaction rates, reflecting its dedication to building strong and lasting partnerships.
65% growth rate
Year-over-year growth
The organization has experienced significant year-over-year growth, demonstrating its commitment to expansion and improvement.
Building lasting relationships with clients, partners, and employees
Creativity, passion and a willingness to challenge the status quo
Developing communities where people can thrive
Environment + Sustainability
2030
Net Zero Target
Aim to achieve net zero emissions as part of their sustainability commitment.
Committed to sustainable practices across all operations.
Incorporates eco-friendly design elements in new developments.
Employs energy-efficient systems in construction and renovations.
Seeks to meet or exceed energy codes and environmental standards.
Advocates for green building certifications such as LEED.
Strives to reduce environmental impact through waste diversion and resource conservation.
Inclusion & Diversity
Focused on building a diverse and inclusive workforce.
Strives for equitable opportunity for all employees.
Committed to fostering an environment where all individuals are respected and valued.
Implementing training and development programs aimed at enhancing inclusion.
Dedicated to providing mentorship opportunities to underrepresented groups.