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Service Coordinator
Southland Industries
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Lehigh, PA
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Mechanical Engineering
Electrical Engineering
Plumbing
HVAC
Fire Protection
Building Systems
Energy Management
Sustainability
Sector Specialisms
Commercial
Industrial
Buildings
Mechanical Service
Building Automation
Controls
Prefabricated Construction
Modular Construction
Role
What you would be doing
client communication
team coordination
subcontract management
billing management
data entry
client support
- Communicates with customers to ensure work performed meets or exceeds their expectations. Arrange follow-up visits, as necessary
- Meets with assigned Service team supervisors weekly. Identify and coordinate upcoming work, through to completion.
- Coordinates subcontracts, tools, materials and/or other specific agreement requirements.
- Tracks daily progress of Quoted Service Orders. Analyze incurred costs, budget and profitability.
- Assembles and tracks subcontracts, change orders, insurance certificates, billings, lien releases, and certified payroll when applicable
- Enters service agreements into system. Ensures each customer’s account information is
- COINS (ERP system) data entry and reporting – book quoted service order, enter budget, change orders, subcontract agreements, change orders, and job cost reports.
- Responds to customer inquiries and resolves or escalates customer concerns or complaints, as appropriate.
- Prepares and submits monthly billings with all required supporting documentation according to contract requirements.
- Creates Maintenance Agreement Welcome Email Package and Client binder for turnover meeting.
- Monitors maintenance schedule for manpower reports. Prepares yearly, quarterly and monthly schedule outline for planned maintenance. Identify potential impacts, flag and advise management team.
- Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.
- QC completed maintenance reports to ensure scope, and all contract requirements are met.
- Escalated support to follow up with clients regarding outstanding A/R.
What you bring
high school diploma
4+ years experience
communication
excel
organizational
analytical
- You can write routine reports and correspondence
- Excellent communication, writing and organizational skills
- Minimum high school diploma or GED
- 4+ years related experience and/or training, or equivalent combination of education and experience
- Critical reasoning, good work ethics and flexibility
- Competent analytical skills
- and updated (special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates.
- Strong verbal and written communication skills
- Ability to set priorities and multi-task
- Proficient in Excel
- You have excellent customer service skills.
- Associate degree (AA) preferred
- We are not able to offer sponsorship of employment at this time**
- Pre-tax Flexible Spending Plans (Health and Dependent Care)
- Term Life, AD&D Insurance, and Voluntary Life Insurance
- 401(k) Plan with 50% Company Match (no cap) and immediate 100% vesting
- All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **
- Holidays/Vacation/Personal Time/Life Events Leave
- Medical, Dental, Vision Insurance – 100% Paid for Employee
- Disability Income Protection Insurance
- Numerous training opportunities and company paid membership for professional associations and licenses
- Annual incentive program based upon performance, profitability, and achievement
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1949 Founded
Year Established
The company was established in 1949, marking the beginning of its journey in the MEP industry.
Two Acquisitions: 2020, 2022
Expansion Milestones
The company expanded its national reach through strategic acquisitions in 2020 (Burns Mechanical) and 2022 (Brandt Companies).
75th Anniversary | 2024
Notable Achievement
Celebrated 75 years of innovation in building systems, reflecting decades of expertise and growth.
$2–3B Revenue
Annual Impact
The company generates an estimated ~$2–3 billion in annual revenue, showcasing its significant presence in the construction sector.
- Delivers engineering, construction, service, and energy solutions across complex building lifecycles.
- Works on high‑profile projects—from airports and sports arenas to hospitals and advanced technology facilities.
- Known for tackling intricate MEP challenges with prefabrication, modular systems, and cutting‑edge controls.
- Typical projects include airport baggage systems, elite sports venues, healthcare campuses, and biotech labs.
- Stands out for its seamless ‘one‑company’ national model that leverages cross‑country expertise.
- Combines bold problem‑solving and craftsmanship to create future‑ready, efficient built environments.
- We deliver innovative, reliable, and sustainable solutions.
- We care deeply about our people, our clients, and the communities we serve.
- Integrity is at the core of everything we do.
- We embrace collaboration, communication, and teamwork.
- We are committed to continuous improvement and operational excellence.
- We value accountability, transparency, and doing what is right.
2050 net-zero emissions
Net-Zero Target
The company is committed to achieving net-zero emissions by 2050, aligning with global climate goals.
- Delivering energy-efficient systems and sustainable building solutions.
- Integrating sustainable practices into design and construction processes.
- Reducing environmental impact through green building certifications like LEED.
- Implementing waste diversion strategies and energy reduction measures across projects.
- Prioritizes a diverse and inclusive workplace where all individuals can thrive.
- Aims to enhance diverse representation within leadership positions.
- Supports employee resource groups that focus on underrepresented communities within the company.
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