Johnson Controls
Produces HVAC, fire, security and building automation systems to optimize and protect buildings globally.
1 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
India
Office Full-Time
Company Size
94,000 Employees
Service Specialisms
Sector Specialisms
Description
it infrastructure
incident management
change management
automation design
power apps
servicenow
Operations Analysts in Automation oversee all operational processes and procedures to ensure IT services and infrastructure meet defined targets. They monitor infrastructure and application components while managing incident, problem, change, and release processes.
In incident and problem management, they identify solutions for recurring issues to minimize downtime and ensure timely resolution within SLAs. All incidents and problems are recorded in a central repository, and they collaborate with problem management teams to drive proactive and reactive measures. Periodic reviews and defined procedures are conducted for problem control, and they coordinate resolution for vendor‑managed products. Post‑Implementation Reviews are performed to drive continuous improvement.
Technical change management involves enforcing standardized methods for building, testing, and implementing changes that meet service levels. They work with business and IT stakeholders to align change requests with requirements, maintain comprehensive change records, and prioritize, plan, test, implement, document, and review authorized changes. Critical changes are escalated to the Change Advisory Board for assessment, prioritization, and scheduling.
Analysts participate in project teams throughout the technology enablement lifecycle, providing subject‑matter expertise during design and integration phases. They advise clients on business process services, collaborate with technology professionals and strategic alliances, and handle project management, execution, reporting, and client relationship building. Technical design work includes creating and enhancing automated solutions for JCI business processes, focusing on code development and technical excellence. Tools such as ServiceNow for ITSM tracking and Azure DevOps for workload management are utilized, and the role emphasizes continuous skill development in automation products, AI, OCR, and machine learning.
- Monitor and maintain IT infrastructure and applications.
- Manage incident, problem, change, and release processes to meet SLA targets.
- Identify and implement solutions for recurring incidents and conduct post‑implementation reviews.
- Enforce standardized change management procedures and coordinate with the Change Advisory Board.
- Contribute to project teams, design automated solutions, and integrate UiPath and Microsoft Power Platform.
- Develop and document Power Apps, Power Automate flows, and UiPath automations using best‑practice workflows.
- Utilize ServiceNow for ITSM tracking and Azure DevOps for workload management.
- Maintain and enhance automation knowledge through certifications in AI, OCR, and machine learning.
Requirements
uipath
power platform
react
python
problem solving
communication
The Automation Operations team is part of Johnson Controls’ global Automation Center of Excellence, reporting directly to the Automation Operations Team Lead. Team members work closely together to advance ongoing program improvements. This position is ideal for candidates with backgrounds in IT, networking, programming, automation, or cybernetics.
Required qualifications include mastery of automation tools like UiPath or Microsoft Power Platform (Power Apps and Power Automate), understanding of basic object‑oriented and low‑code concepts, and proven experience diagnosing and resolving code issues. Strong problem‑solving abilities, self‑motivation, teamwork, action orientation, and excellent verbal and written communication in English are essential. Preferred skills encompass React programming, Python or .NET, Windows Server, networking fundamentals, troubleshooting tools, and SQL Server knowledge.
- Required: expertise in UiPath or Power Platform, object‑oriented/low‑code concepts, strong problem‑solving and communication skills.
- Preferred: React, Python or .NET, Windows Server, networking fundamentals, SQL Server.
Benefits
The role offers ongoing training and certification opportunities in areas such as UiPath, ServiceNow, Microsoft Power Platform, Copilot, and Azure, with potential growth into advanced AI capabilities. Compensation starts at XXXX EUR gross, reflecting experience and qualifications, and includes a comprehensive benefits package.
- Offer continuous training, certification support, and a competitive salary starting at XXXX EUR gross.
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.