Assistant Facility Manager - Soft Services

Description

• Monitor service quality and implement improvement plans for customer satisfaction.
• Organize monthly review meetings and manage KPIs for service delivery.
• Act as the primary point of contact for client queries related to soft services.
• Conduct regular audits of soft services and implement corrective actions.
• Support small-scale projects related to workspace enhancements and employee experience.
• Oversee housekeeping operations, pantry services, and office upkeep.
• Coordinate events, client visits, and ensure seamless stakeholder engagement.
• Prepare reports on service performance, cost efficiency, and client feedback.
• Supervise on-site staff and ensure adherence to SOPs and service level agreements (SLAs).
• Review vendor performance, handle invoicing, and ensure compliance documentation.
• Manage vendor relationships and service contracts for housekeeping and other soft services.
• Maintain accurate documentation and prepare presentations for client updates.
• Ensure compliance with health, hygiene, and safety standards.

Requirements

• Proficiency in MS Office (Excel, PowerPoint) and reporting tools.
• Bachelor’s degree in Hospitality, Facility Management, or related field.
• Experience in managing vendors and client-facing operations.
• Minimum 5 years in facility management with a strong focus on soft services.
• Professional certifications in Facility Management (FMP, CFM) preferred.
• At least 2 years in a supervisory or site lead role.
• Customer service orientation with attention to detail.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance