Regional Service Coordinator - West Coast

Description

• Escalate complex technical issues to ensure timely resolution and maximum machine uptime.
• Collaborate cross-functionally with parts, sales, and technical call center teams.
• Monitor and document all service activity in Salesforce CRM and communicate regular updates to your supervisor.
• Provide phone, email, and on-site support to customers on Haulotte machines.
• Manage all service activities within your assigned territory, ensuring quick and efficient resolution of technical cases.
• Identify and report quality trends or recurring product issues in the field.
• Organize and conduct training sessions (technical, operator, familiarization, or product-specific).
• Promote Haulotte’s brand image through professional representation and customer engagement.
• Diagnose hydraulic, mechanical, and electrical systems using schematics and diagnostic tools.

Requirements

• Comfortable working at heights, outdoors, and around mechanical/electrical equipment.
• Proficient in Microsoft Office and CRM systems (Salesforce preferred).
• Strong technical knowledge of hydraulic, electrical, and mechanical systems.
• Strong communication and customer service mindset.
• Minimum 5 years' experience in maintenance or repair of aerial lifting equipment or similar machinery.
• Excellent time management, troubleshooting, and problem-solving skills.
• Ability to work independently and manage travel efficiently.
• Ability to lift, carry, push, or pull up to 60 lbs.
• High school diploma or GED required; technical certification in heavy equipment, automotive, or related field preferred.
• Travel frequently (up to 80%) following Haulotte’s smart travel and expense policies.

Benefits

• Short Term/Long Term Disability & AD&D
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance