Service Department Head

Description

The Service Department Head is accountable for the department’s overall performance, including safety, quality control, profitability, and customer satisfaction for commercial and industrial service projects.

• Provide a safe working environment for crews, subcontractors, and others
• Maintain and improve quality control standards
• Coordinate sales efforts and support the sales team
• Oversee setup, processing, and invoicing of work orders
• Review aging reports and resolve issues promptly
• Promote departmental growth as set by the General Manager each quarter
• Continuously improve customer satisfaction and quality control
• Collaborate with other Department Heads and Service Managers across branches
• Use ladders, scaffolds, and stairways safely
• Lift and carry items up to 50 pounds regularly
• Work in extreme lighting, temperature, and noise conditions
• Follow strict safety procedures due to high‑risk environment

Requirements

Successful candidates must meet the minimum qualifications, possess the required knowledge, skills, and abilities, and be prepared to fulfill the essential functions of the role. The position demands strong computer proficiency, excellent communication, and extensive roofing expertise, as well as the ability to lead and develop both office and field personnel.

• Education: High School graduate; college preferred
• Minimum 5 years roofing industry experience
• 30‑hour OSHA Construction card; First Aid/CPR/Bloodborne pathogen training preferred
• Proficient with Microsoft Outlook, Word, Excel, and scheduling tools
• Excellent writing and communication skills
• Exceptional organizational abilities
• High self‑confidence and professionalism
• Fluent English; Spanish a plus
• Extensive knowledge of roofing systems (BUR, shingles, tile, single‑ply, metal, waterproofing) and related structures
• Motivate, direct, interview, hire, train, and develop office and field employees
• Stand for long periods and perform physically demanding tasks such as climbing, lifting, and balancing
• Handle repetitive movements, bending, twisting, kneeling, crouching, and crawling
• Exposure to hazardous materials, contaminants, and equipment

Benefits

• Potential exposure to minor burns, cuts, bites, stings, and high places

Training + Development

Interview process

Visa Sponsorship

Security clearance