Director of Operations

Description

You'll report to the Managing Director, Central Solutions, the role holder will develop and lead operational excellence and best business practice, specifically within our Cleaning and Integrated Services sector; optimising our service(s) and value offering to customers to achieve performance targets.

• Build and maintain relationships with all department leads, external partners and vendors to make decisions regarding operational activity and strategic goals
• Ensure full compliance with Industry Standards, relevant employment legislation, ISO and Company procedures & policies
• Set strategic goals for operational efficiency and increased productivity
• Analyse current operational processes and performance, recommending solutions for improvement
• Develop and implement process improvements to enhance service quality and efficiency.
• Maintain an absolute focus on Health and Safety at all times ensuring a safe working environment and full compliance with health and safety legislation
• Devise strategies to ensure growth of programs company-wide, identifying and implementing process improvements that will maximise output and minimise costs
• Collaboration with executive-level management in the development of performance goals and long-term operational plans
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles for our key initiatives
• Oversee day to day operations of role portfolio.

Requirements

You will bring innovation, leadership, clear financial focus and growth and ensure a high-performance culture within your remit. This is an active and visible role within a growing division requiring strong leadership competence in addition to entrepreneurial ability. Client interaction is significant and excellent relationship management skills are required.

• An excellent influencer at all organisational levels, including the ability to develop credibility quickly with Senior Managers/decision makers
• The individual will possess excellent leadership and motivational skills in order to create a high performing team and will coach and develop team members to achieve their potential and will have an inspiring and engaging management style.
• Proven experience in a senior operational management role managing multi service lines, multiple sites and people.
• Superior knowledge of multiple operational functions and principles, including finance, customer service, operations and people management
• Strong working knowledge of industry regulations and legislative guidelines
• Ability to streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team.
• Experience in the cleaning, associated services and integrated services market within the sector is essential.
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• A strong and motivated leader with the ability to lead by example
• A relevant Business Degree, experience to similar level or equivalent
• Ability to use a creative approach to influence at all levels, leading the team to meet demanding targets and deadlines within a modern, fast-paced environment and creating a “can do” culture
• High degree of involvement in supporting business development activity including quotes / tender submissions and client presentations.
• Effective communication and negotiation skills, capable of building lasting client relationships.
• This role will require significant interaction at all levels within the Company and with internal stakeholders and external clients so excellent communication and influencing skills are required.
• Commercial experience of managing significant budgets with the ability to demonstrate and implement initiatives to measure and improve financial targets.
• Ability to remove barriers and drive innovation throughout the organisation and demonstrate creative and effective ways to motivate teams
• A successful track record of operating at a strategic level, building strong client relationships and value-based management
• Self-motivated and able to work on own initiative often in challenging situations as well as being a collaborative team player who will support colleagues and provide ideas to improve the whole team effort.
• Proven experience (5+ years) senior leadership role in an appropriate field.
• Customer Experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance