World‑leader in vibration isolation, seismic control & shock protection engineering and manufacturing
Provides sales support, coordinates projects, and manages customer communications.
6 days ago ago
$50,000 - $60,000
Junior (1-3 years)
Full Time
New York City Metropolitan Area
Office Full-Time
Company Size
285 Employees
Service Specialisms
Engineering
Certification
Test & Measurement
Manufacturing
Sector Specialisms
Commercial HVAC
Power Generation
Military
Aerospace
Industrial
Food and Beverages
Manufacturing
Consumer Goods
Role
Description
billing review
project scheduling
test plans
marketing assets
quote generation
business reporting
Review and reconcile invoicing line items to maintain accuracy and proper billing.
Coordinate project timelines and provide scheduling support to ensure effective team collaboration.
Create and maintain accurate client records.
Distribute project booking emails, while managing transition communications to ensure smooth project handoffs.
Help draft and distribute test plans, schedules, and updates to ensure projects stay on track.
Provide marketing assets, including photos and videos of laboratory activities, for use in media and client communications.
Generate quotes, review purchase orders for accuracy, and enter project details into Epicor.
Support prospecting activities, including follow-ups with potential and past clients, regulatory listings, and leads from conferences.
Prepare and distribute periodic business updates (e.g., quarterly PowerPoint presentations).
Act as a point of contact for customer communication to ensure client needs are met.
Monitor and follow up on expiring certifications and provide updates to clients.
Address customer service issues and ensure timely resolution of inquiries or concerns.
Requirements
salesforce
epicor
microsoft office
adobe acrobat
associate degree
2+ years
2+ years of sales support experience, preferably in a technical or laboratory environment.
Ability to work collaboratively across teams to support sales and project success.
Attention to detail with the ability to ensure accuracy in documentation, invoicing, and reports.
Associate or bachelor’s degree preferred; technical background or experience is a plus.
Excellent organizational and prioritization skills to handle multiple tasks effectively.
Familiarity with CRM tools like Salesforce and ERP systems like Epicor.
Strong written and verbal communication skills, with a focus on professionalism and clarity.
Proficient in Microsoft Office Suite (Word, Excel, Outlook) and Adobe Acrobat.
Benefits
A Solid Wellness Program to support your personal health goals
Health, dental and vision insurance
401K with company match
Professional development opportunities
Generous annual time off policy
Flexible Spending Accounts
12 Company-Paid holidays
Life Insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$40 M
Annual Revenue
Estimate of the company's yearly revenue.
With over a century of experience, the company has become a global authority in vibration isolation, seismic control, and shock protection products.
It engineers, tests, certifies, and manufactures solutions — from wire-rope isolators to architectural mounts — for seismic, shock or vibration challenges.
Its typical projects include isolating HVAC systems, ensuring seismic resilience for non-structural components, and protecting military/aerospace equipment.
The firm operates under multiple brands—like Vibration Mounting & Controls and Dynamic Certification Labs—each focused on niche test, certification or HVAC accessory solutions.
It stands out as the first seismic qualification agency accredited to certify non-structural building components and OSHPD pre-approval.
Engineering teams partner closely with clients on custom mount design and full product lifecycle, delivering precision performance under shock or blast conditions.
Culture + Values
Customer Centricity: We consistently put the needs of our customers first to deliver exceptional value and solutions.
Innovation: We embrace new technologies and innovative approaches to drive progress and stay ahead in the industry.
Collaboration: We work together across teams and locations to foster a positive, productive environment and create better outcomes.
Integrity: We operate with transparency, honesty, and a commitment to doing what is right.
Excellence: We aim for the highest standards in everything we do, ensuring quality and reliability.
Environment + Sustainability
Net Zero 2050
Environmental Commitment
Aiming for a state of net-zero emissions by 2050.
Integrate sustainability across all operations, from design to delivery.
Reduce energy consumption and carbon emissions in all business activities.
Optimize supply chain for greater sustainability.
Monitor and report on environmental performance indicators for continuous improvement.
Inclusion & Diversity
The company is committed to fostering a diverse, inclusive, and supportive workplace.
Employees are encouraged to feel valued and have opportunities to thrive regardless of their background.
Gender diversity initiatives focus on providing equal opportunities and career advancement for all genders.
The company tracks and reports gender-related statistics to measure progress toward a balanced workforce.