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IT On-Site Support Engineer (6-Month Fixed-Term Contract – Maternity Cover)
Wsp
Provide on-site IT support including troubleshooting, incident resolution, and asset management in a large enterprise organization.
13d ago
Experienced (8-12 years), Expert & Leadership (13+ years)
Contractor
Sharjah, United Arab Emirates
Onsite
Company Size
55,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Architecture
Design
Environmental Services
Sustainability
Urban Planning
Sector Specialisms
Waste Management and Landfill
Water & Wastewater Tunnels
Water and Wastewater Treatment
Water Supply and Distribution
Parks and Open Spaces
Rail and Transit Advisory
Rail Design
Rail Electrification
Role
What you would be doing
problem solving
workstation setup
client support
it induction
asset management
technical troubleshooting
- Monitor, report and contribute to the resolution of problems related to shared IT services (audio/video, printers, Wifi, cabling, networking, etc.)
- I prepare and replace computer workstations, and decommission computers as per the established processes.
- Develop collaborative relationships with office managers to better understand their IT challenges and work with the IT leader to address these needs as effectively as possible.
- Lead IT induction sessions with a group of new employees to explain where they can find support resources and how to use our systems.
- Develop collaborative relationships with employees to personalize and improve the service.
- Guide and train employees on best practices whenever possible and needed.
- Participate in the development of long-term strategies and planning for the future needs of IT services.
- I provide investigation, diagnosis, resolution, and recovery for hardware/software problems.
- I direct unresolved issues to the next level of support personnel.
- I troubleshoot technical faults and work with external vendors and service providers to achieve fault resolutions when required.
- Identify and document recurring problems and make recommendations for corrective measures, as well as participate in their implementation when possible.
- Respond to IT incidents and requests at my main office location and during visits to site offices in the Middle East.
- Contribute to the documentation of IT incident resolution processes.
- I rigorously maintain the inventory of IT assets in the CMDB.
- Participate in various IT projects including the IT scope of office relocation and renovation projects.
- I resolve employee issues and requests in a timely and professional manner.
What you bring
bachelor’s degree
computer science
active directory
servicenow
windows server
microsoft 365
- I have a Bachelor’s Degree in Information Technology, Computer Sciences, or equivalent.
- I have strong technical knowledge of IT systems and infrastructure, with experience supporting a range of hardware and software.
- I am customer-focused, with the ability to provide a high level of service to internal customers.
- Excellent verbal and written communication in English.
- I grasp technical concepts and principles quickly and am always looking to update my knowledge and skills as technology advances.
- I am excellent in both written and spoken English.
- Degree or certificate in computer science or other computer-related discipline.
- Able to travel to the project site offices as frequently as required and occasionally to other Middle East regional offices.
- I have in-depth knowledge of Microsoft products in an Active Directory environment and
- Experience and knowledge of ServiceNow.
- Experience in Active Directory, and Windows server and networking technologies such as DNS, and DHCP.
- Excellent organizational skills and able to apply clear thinking and structure to my daily way of working.
- I am highly skilled in the Microsoft 365 suite, as well as in-depth knowledge of the Microsoft Windows OS operating systems.
- expertise in Active Directory user management.
- I have at least 5 years of experience in IT service delivery within a large Enterprise class organization, with a minimum of two of those years in a similar IT support team leader role.
- I am ITIL certified and have an in-depth understanding and experience of the ITIL framework.
- I have excellent communication skills with the ability to discuss technical issues in simple non-technical terms.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, itil certification required
People also searched
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Company
Overview
Founded 1959
Year Established
The company was established in 1959, marking its beginning as a global leader in engineering and consulting.
40+ Countries
Global Presence
WSP operates in over 40 countries worldwide, delivering innovative solutions across multiple sectors.
- Partners with clients to create sustainable, efficient, and resilient solutions.
- Known for iconic projects like the One World Trade Center and London's Crossrail.
- Provides cutting-edge services in transportation, energy, water, and commercial developments.
- Blends technical expertise with deep industry knowledge to solve complex challenges globally.
78% global leadership
Internal Leadership Filling
Over 75% of global leadership positions were filled internally over the past three years.
3.7% retention increase
Employee Retention
Achieved a notable increase in global employee retention in 2024.
>75% internal filling
Leadership Hiring Practices
Over three-quarters of leadership roles have been filled internally since 2022.
Ethisphere recognition
Ethical Compliance
Recognized by Ethisphere for maintaining strong ethical values as a Compliance Leader Verification.
68% drop emissions
Emissions Reduction
Significant reduction in scope 1 and 2 greenhouse gas emissions compared to 2018 levels.
65.1% SDG-linked
Sustainable Revenue
Percentage of annualized revenues aligned with Sustainable Development Goals.
90% emission reduction
Long-term Goal
Aim to reduce total emissions (scopes 1, 2, and 3) by 90% by 2040 compared to 2018 levels.
30% scope 3 reduction
Supply Chain Emissions
Target to reduce scope 3 emissions by 30% by 2030 compared to 2018 levels.
- Committed to net zero across value chain by 2040 (SBTi-approved)
- Science-based targets: reduce absolute scope 1&2 emissions by 60% by 2030 vs 2018
- No DEI content per instruction.
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