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Head of Support
Miter
Lead and scale support operations for Miter's construction SaaS platform.
6 days ago ago
$180,000 - $250,000
Expert & Leadership (13+ years)
Full Time
San Francisco, CA
Hybrid
Company Size
100 Employees
Service Specialisms
Talent Acquisition
Human Resources Consulting
Sector Specialisms
Defense & Intelligence
Aviation & Transportation
Civil Systems & Veterans' Services
Homeland Security
Health & Human Services
Cybersecurity
National Security Engineering
Aviation System Development
+6 more
Role
Description
kpi dashboards
automation
ai deflection
multi‑channel
real‑time phone
support strategy
Requirements
10+ years
support metrics
contact center
sla performance
team scaling
customer first
Benefits
Training + Development
Information not given or found
Interview process
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
$23M Series A
Funding Raised
Raised $23 million in May 2025 to fuel growth and expand operations.
700+ Contractors
Clients Served
Currently supports 700+ contractors managing infrastructure, housing, and public-sector projects.
Culture + Values
Environment + Sustainability
2030 Target
Net Zero Energy Goal
Achieving net zero energy through efficiency, operations, equipment, and transitioning to renewable energy.
Inclusion & Diversity
70% of awards
MITRE's Diversity Recognition
Over 70% of MITRE’s awards in 2023 highlight their commitment to inclusion, diversity, and equity.
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