General Manager (1002)

Description

The General Manager has full responsibility for the overall operations and profit and loss of the assigned property, overseeing staffing, administration, accounting, marketing, leasing, maintenance, capital improvements, and resident services. The role drives high productivity through reliable attendance and demonstrates a strong commitment to internal and external customer service. The General Manager represents the company in a professional and courteous manner.

Work hours are 9 am–6 pm, Monday through Friday, with extended hours and weekends required as needed to meet business needs. The position includes day shifts and on‑call responsibilities, including occasional weekend work.

• Hire, train, mentor, and supervise property staff; manage scheduling and address performance or attendance issues.
• Implement and monitor operational standards and procedures for the property.
• Collaborate with management on leasing and marketing programs; participate in sales calls, tours, and presentations.
• Resolve student behavioral issues, mediate roommate conflicts, and handle resident complaints per company policies.
• Enforce the resident handbook and address lease violations through established processes.
• Inspect units and common areas, track maintenance requests, and coordinate unit turnovers for move‑ins.
• Manage marketing and leasing budgets, control departmental costs, ensure financial controls, and monitor resident accounts.
• Recommend and implement corrective actions for internal controls and financial presentation.
• Build relationships with campus departments and community organizations to promote student services and marketing opportunities.
• Develop and oversee Resident Life programs and related event budgets; supervise Community Ambassador events.

Requirements

The role primarily operates in a professional office setting but may require occasional outdoor work and the ability to stand for long periods, move around the office, and lift up to 30 pounds. Employees must have strong visual acuity for data analysis, computer use, and extensive reading, and may need to travel locally or overnight as required.

• Hold a state leasing license or obtain the required license within the legally mandated timeframe.
• Understand campus departments and on‑campus housing operations.
• Proficient in Microsoft Office and computer technology, including social media.
• Excellent verbal and written communication skills.
• Strong customer service orientation and ability to plan and organize multiple tasks.
• Demonstrated leadership abilities.
• Knowledge of Entrata property management software.
• Previous experience in student or on‑campus housing environments.

Benefits

The General Manager position is located at Howe Place Apartments in New Haven, CT. It is a full‑time role (30+ hours per week) requiring a four‑year degree, with a salary range of $67,000 to $69,000. The role reports to the Regional Property Manager and includes direct reports.

Training + Development

Interview process

Visa Sponsorship

Security clearance