Credit Controller

Description

• Recommend improvements to credit control processes and systems.
• Act as the primary point of contact for credit-related queries from clients.
• Chase outstanding payments via phone, email and written correspondence.
• Monitor and manage the company’s accounts receivable ledger.
• Highlight high-risk accounts and recommend appropriate action.
• Support month-end reporting and assist with audit requirements.
• Build and maintain strong relationships with key client contacts to ensure prompt payment and resolve disputes.
• Ensure compliance with company credit policies and procedures.
• Maintain accurate records of all communications and actions taken.
• Liaise with internal departments (e.g. operations, contract management) to resolve billing issues.
• Prepare regular aged debt reports and cash collection forecasts.

Requirements

• Excellent communication and negotiation skills.
• Proven experience in credit control, ideally within facilities management or a service-based industry.
• Professional, confident and resilient approach to collections.
• Understand client contract terms and billing cycles to ensure accurate invoicing and timely collections.
• Proficiency in financial systems (e.g. SAP, Oracle or similar ERP) and Microsoft Excel.
• Experience dealing with government contracts and large corporate clients.
• Strong understanding of invoicing, payment terms, and dispute resolution.
• Ability to work independently and manage multiple priorities.
• Strong attention to detail and analytical thinking.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance