Description

• Answer incoming client inquiries regarding current and delinquent invoices and account status.
• Call or correspond on past‑due accounts with clients.
• Record correspondence with clients in collection notes.
• Follow up promptly on client promises and requests.
• Proactively contact clients on large balances that are not past due.
• Prepare receivable adjustments, check refund requests, and credit requests for approval.
• Correspond with Account Executives, Project Managers, and other departments to discuss past‑due invoices.
• Attend bi‑monthly Credit & Collections Team meetings.
• Recommend client account credit holds.
• Recommend client accounts for third‑party collections.
• Assist, as needed, with reconciling on‑account monies/credits.
• Maintain client master files within accounting software.

Requirements

The Credit Analyst I will join the Finance and Accounting Department, focusing on accounts‑receivable collection and reporting. The role requires excellent internal and external client service and operates on a hybrid schedule with three days on‑site in Gaithersburg, MD.

• Obtain necessary tax‑exempt certificates.
• Associate’s degree or equivalent combination of education and experience.
• 1–2 years of experience in accounting or credit‑related duties preferred.
• Proficient in Microsoft Office, Outlook, and Adobe.
• Ability to prioritize tasks, detail‑oriented, and organized.
• Strong thinking and listening skills; team‑oriented yet able to work independently with a sense of urgency.
• Ability to sit for extended periods and work in a standard office environment.

Benefits

• Great and supportive work environment.
• Professional training and growth opportunities.
• Generous educational assistance program.
• Recognition and outstanding co‑workers.

Training + Development

Interview process

Visa Sponsorship

Security clearance