Full‑service HVAC, plumbing, electrical and water‑conditioning contractor serving Central and Eastern Pennsylvania.
Coordinate sales activities, schedule appointments, support customers and sales team.
14 days ago ago
$22 - $25
Junior (1-3 years)
Full Time
Lititz, PA
Office Full-Time
Company Size
264 Employees
Service Specialisms
Mechanical Services
Electrical Services
Construction Services
Engineering
Project Management
Energy Services
Sustainability
Automation
Sector Specialisms
Residential
Commercial
HVAC
Plumbing
Electrical
Role
Description
phone support
issue resolution
tech scheduling
project support
sales scheduling
customer liaison
Be an active participant in the support phone queues.
Assist in the resolution of customer issues or differences.
Provide support with the service technicians scheduling tech leads.
Provide backup/support for Project Coordination & the Install Team as needed/directed.
Assist Sales Manager and/or Office Support Manager in special projects as assigned.
Schedule and manage incoming sales appointments.
Process all sales related forms daily.
Manage the follow up cadence for jobs on hold.
Support the sales team with their daily schedules.
Be the channel between the customer and the sales team.
Requirements
customer service
communication
critical thinking
problem solving
teamwork
One (1) year experience in customer service
Excellent communication skills, both written and verbal
Critical thinking and problem solving, working with a team
Benefits
Company-paid Employee Assistance Program and Mental Health Coverage
Company contribution to 401(k) and HSA's
Customizable and comprehensive medical benefits starting on the first of the month including company paid Life Insurance, & Long-Term Disability
PTO starts right away - 3 weeks for a full calendar year.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must complete background check, physical evaluation, drug screening, and motor vehicle record review.
Company
Overview
93,000 sq ft
Project Scale
Completed MEP design and installation for a large commercial facility.
$190M
Revenue
Achieved nearly $190 million in annual revenue, reflecting steady growth.
360°
Development Program
Offers comprehensive technician development from entry-level to expert.
A full-service contractor with a focus on heating, cooling, plumbing, electrical, and water-conditioning projects.
Provides same-day service and emergency response with maintenance plans to ensure system uptime.
Awarded Carrier President's Award and named Neighborhood Fave in 2023 for customer service and professionalism.
Backed by NATE-certified technicians and Carrier Factory Authorization, ensuring high-quality workmanship.
Culture + Values
Integrity
Innovation
Safety
Excellence
Empowerment
Teamwork
Customer Focus
Competitive benefits, quarterly reviews, career development via HallerU
“Values in Action” recognition platform
Environment + Sustainability
Inclusion & Diversity
3.7/5 rating
Diversity & Inclusion
The company has received a 3.7 out of 5 rating for diversity and inclusion from Glassdoor, reflecting its commitment to creating an inclusive workplace.
EEO statement covering race, color, sex/gender identity, disability, age, etc.