Description

• Ensure that all service activities are conducted in accordance with company policies, safety regulations, and industry standards.
• Develop and implement training programs to keep the team updated on the latest technologies, safety practices, and industry standards.
• Maintain accurate records of service activities, including service orders, work performed, and client interactions.
• Ensure that all service work meets quality standards and complies with relevant codes, regulations, and company policies.
• Optimize resource allocation and scheduling to balance workload and maximize productivity.
• Utilize feedback from clients and service technicians to make data-driven decisions and continuously improve service delivery.
• Act as the primary point of contact for clients, addressing service inquiries, resolving issues, and ensuring high levels of customer satisfaction.
• Oversee daily service operations, including scheduling, dispatching, and coordinating service calls for maintenance, inspections, and repairs of fire protection systems and safety equipment.
• Lead, mentor, and manage a team of service technicians, providing guidance, training, and support to enhance their performance and technical skills.
• Manage service department budgets, including labor, materials, and equipment costs, ensuring that expenses are controlled and service operations remain within financial constraints.
• Conduct regular quality inspections and audits of service work to ensure adherence to safety and operational standards.
• Build and maintain strong relationships with clients by delivering exceptional service and effectively managing service agreements and contracts.
• Identify and implement process improvements to enhance the efficiency and effectiveness of service operations.
• Prepare and present regular reports on service department performance, including key metrics such as service response times, customer satisfaction, and operational efficiency.

Requirements

• Excellent problem-solving, communication, and organizational skills, with the ability to manage multiple priorities effectively.
• Bachelor’s degree in Engineering, Fire Protection Technology, Business Administration, or a related field.
• Must have 2-4 yrs leading sprinkler or fire alarm service team of 6 or greater.
• Certified in Sprinkler or Fire Alarm CSA or Nicet II.
• Experience with service management software and tools.
• Proven leadership skills with the ability to manage and motivate a team of service technicians.
• Strong understanding of fire protection systems, safety regulations, and industry standards.
• Must have verifiable field experience of 6-8 yrs performing inspections and repairs
• Minimum of 5 years of experience in service management or a similar role within the fire protection.
• Relevant industry certifications (e.g., NICET, CFAA) and experience with fire safety equipment and systems.

Benefits

• Tele-health services if healthcare coverage is elected
• Company-paid training programs and on-the-job training.
• 7 Paid Holidays annually
• 401K plan with up to a 4% company match
• Accrual of up to 13 days of Paid Time Off (PTO) in your first year
• Employee Ownership Program
• Medical, Dental and Vision Insurance effective the first of the month following your start date

Training + Development

Interview process

Visa Sponsorship

Security clearance