Customer Service Representative at Rowland Air, Inc. in Los Angeles, CA | USD18-22 | Kablio

Role

Description

customer support

order processing

technical support

crm management

installation guidance

issue escalation

Respond to customer inquiries via phone or email in a timely and professional manner.
Monitor order status and communicate updates to customers.
Handle and resolve customer complaints and issues efficiently and effectively.
Provide customers with information about promotions, discounts, and new products.
Provide accurate information about HVAC products, services, warranties, and company policies.
Ensure the accurate processing of customer orders and their timely fulfillment.
Coordinate with technical support teams for advanced troubleshooting and service calls.
Guide customers through installation and maintenance procedures for HVAC systems.
Escalate complex issues to the appropriate department or manager when necessary.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Offer basic technical support and troubleshooting assistance for HVAC products.
Manage and update customer accounts and records in the CRM system.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Requirements

2+ years

customer service

crm

hvac

problem solving

communication

May be required to maneuver up to 25 lb. by lifting, carrying, or pushing
Ability to work in a fast-paced environment.
May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
Stand/Sit: Must be able to remain in the stationary position for 50% of the
Minimum of 2+ years of experience in customer service, preferably in the HVAC industry.
Excellent verbal and written communication skills.
Ability to multitask and manage time effectively.
May be required to drive and sit for long periods of time.
Positive attitude and a strong commitment to customer satisfaction.
Proficient in using customer service software, CRM systems.
Strong problem-solving and conflict resolution abilities.
Familiarity with HVAC systems and terminology is highly desirable.
Willingness to learn and adapt to new technologies and procedures.

Benefits

Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
Top-Tier Benefits Package – Designed to support you and your family.
401(k) & IRA Options – Invest in your future with confidence.
Highly Competitive Pay – Because your skills deserve to be rewarded.
Company Vehicle, Gas Card & Tablet – Tools to help you succeed in the field.
Generous PTO & Paid Holidays – Work-life balance matters.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded with a vision to deliver reliable and efficient HVAC solutions, the company has become a trusted name in the industry.
Specializing in designing, installing, and maintaining air conditioning, heating, and refrigeration systems for various sectors.
Over the years, the company has worked on diverse projects ranging from large commercial buildings to high-end residential complexes.
Their expertise spans industries like energy, utilities, and commercial sectors, making them a go-to provider for complex HVAC needs.
A standout project was the installation of an energy-efficient cooling system for a regional power plant.
The company is known for its commitment to cutting-edge technology, offering solutions that improve energy efficiency and reduce operational costs.
Their legacy is built on providing high-quality service and solutions tailored to the unique needs of each client.

Culture + Values

Customer Satisfaction: We are committed to providing quality and customer-focused solutions.
Integrity: We conduct business honestly, ethically, and transparently.
Teamwork: We work collaboratively to achieve the best outcomes.
Innovation: We embrace new ideas and strive for continuous improvement.
Safety: We prioritize the safety and well-being of our employees and customers.

Environment + Sustainability

2030

Net-Zero Goal

Achieving net-zero emissions by 2030 through comprehensive sustainability initiatives.

Energy-efficient operations and reducing carbon footprint
Investing in sustainable technology and green alternatives
Continual assessment of environmental impact and striving to minimize waste
Supporting clients in reaching their sustainability goals

Inclusion & Diversity

Articles

About Us

Careers

Role

Description

customer support

order processing

technical support

crm management

installation guidance

issue escalation

Respond to customer inquiries via phone or email in a timely and professional manner.
Monitor order status and communicate updates to customers.
Handle and resolve customer complaints and issues efficiently and effectively.
Provide customers with information about promotions, discounts, and new products.
Provide accurate information about HVAC products, services, warranties, and company policies.
Ensure the accurate processing of customer orders and their timely fulfillment.
Coordinate with technical support teams for advanced troubleshooting and service calls.
Guide customers through installation and maintenance procedures for HVAC systems.
Escalate complex issues to the appropriate department or manager when necessary.
Assist customers with placing orders, scheduling appointments, and processing returns or exchanges.
Offer basic technical support and troubleshooting assistance for HVAC products.
Manage and update customer accounts and records in the CRM system.
Follow up with customers to ensure their issues are resolved and they are satisfied with the service provided.

Requirements

2+ years

customer service

crm

hvac

problem solving

communication

May be required to maneuver up to 25 lb. by lifting, carrying, or pushing
Ability to work in a fast-paced environment.
May be required to bend, climb (stairs or ladders), do repetitive motion, kneel, reach, squat, stand, crawl, walk, and run.
Stand/Sit: Must be able to remain in the stationary position for 50% of the
Minimum of 2+ years of experience in customer service, preferably in the HVAC industry.
Excellent verbal and written communication skills.
Ability to multitask and manage time effectively.
May be required to drive and sit for long periods of time.
Positive attitude and a strong commitment to customer satisfaction.
Proficient in using customer service software, CRM systems.
Strong problem-solving and conflict resolution abilities.
Familiarity with HVAC systems and terminology is highly desirable.
Willingness to learn and adapt to new technologies and procedures.

Benefits

Comprehensive Medical, Dental & Vision Insurance – Stay healthy, stay covered.
Top-Tier Benefits Package – Designed to support you and your family.
401(k) & IRA Options – Invest in your future with confidence.
Highly Competitive Pay – Because your skills deserve to be rewarded.
Company Vehicle, Gas Card & Tablet – Tools to help you succeed in the field.
Generous PTO & Paid Holidays – Work-life balance matters.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found