Sales Support Specialist

Description

• Prepare and manage quotes, ensuring accurate pricing and information.
• Maintain sales records and data in the CRM system, ensuring accuracy and adherence to company policies.
• Handle inbound inquiries from customers and Referrers and provide information on VitalCALL products and services.
• Collaborate with team members across departments to ensure smooth service delivery.
• Proactively follow up with dormant leads and existing customers to secure conversions and upsell additional solutions.
• Build meaningful relationships over the phone, identifying customer needs to recommend tailored solutions.
• Assist customers through the sales process, providing guidance and resolving concerns professionally.

Requirements

• Proven experience in customer service, internal sales, or a related role.
• Familiarity with CRM software and basic computer systems.
• Ability to build rapport easily and identify customer needs to offer solutions.
• Excellent verbal and written communication skills with a friendly and empathetic tone.
• Strong organizational and time-management skills, able to handle multiple inquiries efficiently.

Benefits

• $75,000 per annum plus super
• Free and onsite car parking available
• Celebrate monthly birthdays with lunch and cake!
• Supportive and collaborative team culture.

Training + Development

Interview process

Visa Sponsorship

Security clearance