Sustainability Officer

Working alongside the Sustainability Lead, you’ll help deliver projects that promote energy efficiency, environmental performance, and customer engagement across our housing portfolio. You will be liaising with customer and third-party providers, therefore your effective communication skills and ability to understand the diverse needs of our customers will be key.

• Work collaboratively across departments to improve Heat Network operations, metering and billing systems, and inform service charge budgets.
• Gather and organise environmental data related to pollution control, waste management, recycling, and renewable energy initiatives.
• Investigate and resolve customer and third-party enquiries and complaints, ensuring timely resolution and service improvement.
• Contribute to the preparation and submission of funding bids for retrofit programmes and sustainability-focused projects.
• Maintain and update internal data systems and performance tracking tools to support energy modelling.
• Liaise with tenants to encourage sustainable energy practices and provide guidance on the use of newly installed technologies.

This role involves regular travel visiting properties in our housing portfolio throughout the North West region, so a full, valid driving licence and access to a vehicle are essential.

• Proven ability to coordinate multi-agency projects and stakeholder engagement.
• GCSEs in English and Maths (Grade C / 4 or above or equivalent).
• Well-organised, self-motivated, and resilient under pressure.
• Strong ICT skills, including use of handheld devices and data systems.
• Excellent communication and interpersonal skills across diverse groups with a customer-focused approach.
• Experience conducting property inspections and working independently.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Flexibility on where you work with home working kit provided
• Company pension scheme with up to 10% matched contributions
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career