Information Technology Support Engineer

The IT Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, and networks. The role ensures smooth day-to-day IT operations, timely troubleshooting, and implementation of IT best practices across the organization.

• Assist in upgrading systems and implementing new technologies.
• Maintain an updated inventory of IT assets, licenses, and equipment.
• Ensure compliance with IT policies, security protocols, and data protection standards.
• Provide user orientation and training on IT tools and systems.
• Monitor network performance, ensuring availability and security.
• Perform routine system maintenance, backups, and data recovery procedures.
• Maintain documentation for troubleshooting guides and user manuals.
• Coordinate with vendors or external service providers for maintenance and support.
• Provide first and second-level technical support for hardware, software, network, and system issues.
• Install, configure, and maintain desktop computers, laptops, servers, and peripheral equipment.
• Assist users with troubleshooting Microsoft Office, email, and other business applications.
• Deliver timely and professional IT support to enhance user satisfaction.
• Manage user accounts, permissions, and access rights within Active Directory or related systems.
• Support setup and maintenance of LAN, WAN, and Wi-Fi networks.
• Diagnose and resolve system, printer, or network connectivity problems in a timely manner.

• Strong knowledge of Windows and/or macOS environments, MS Office, and networking fundamentals.
• Familiar with routers, switches, firewalls, and VPN configuration.
• Certifications such as CompTIA A+, CCNA, or Microsoft Certified IT Professional (MCITP) are an advantage.
• Excellent communication, analytical, and problem-solving skills.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Experience with IT ticketing systems and remote desktop tools.
• Min 5 years of experience in IT support or system administration.