AI & Digital Experience Specialist at Latinem Private Limited in Hyderabad, Telangana, India | Kablio

Role

Description

ai implementation

data analysis

process automation

dashboard build

ux audits

compliance

Develop digital customer journey maps capturing friction points and expectations.

Collect, clean, and analyze data from CRM, Salesforce, NPS surveys, and handover feedback, CSAT and all other platforms.

Train staff on AI tools and best practices for customer engagement.

Conduct regular UX audits and usability testing of the One Sobha App to identify improvement areas.

Implement and manage AI-driven solutions for customer engagement.

Ensure AI solutions comply with data privacy regulations and company policies.

Use AI insights to personalize communication and recommend solutions based on customer behavior.

Collaborate with IT and Digital teams to refine UI/UX and streamline key journeys (payment, service request, handover).

Automate routine queries and processes to improve response time and reduce manual workload.

Generate actionable reports for management using AI-powered dashboards.

Maintain secure handling of customer data across all platforms.

Monitor and analyze customer interactions to identify pain points and improve service delivery.

Build interactive dashboards (Power BI/Tableau) to visualize Customer Experience metrics like NPS, resolution time, complaint types, and sentiment.

The AI & Digital Experience Specialist is responsible for leveraging artificial intelligence tools and data analytics to enhance customer interactions, streamline processes, and deliver personalized experiences throughout the real estate customer journey. This role bridges technology and customer service to ensure efficiency, accuracy, and satisfaction.

Requirements

ai

salesforce

machine learning

crm

bachelor's

4-9 years

Strong understanding of AI, Digital technologies and CRM systems.

Proficiency in tools like Salesforce, AI chatbots, and analytics platforms.

Knowledge of machine learning basics and AI-driven customer engagement tools-driven environment

Familiarity with real estate customer lifecycle and processes.

Bachelor’s degree in computer science, Data Analytics, Business Administration, or related field.

Analytical mindset with experience in data-driven decision-making.

4–9 years of experience in AI implementation or customer experience roles.

Experience : 4-9 years of relevant experience.

Benefits

Ideal Profile

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

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Security clearance

Information not given or found

Company

Overview

Born in October 2023 as a subsidiary of a Middle‑East real estate investment group, it rapidly built its own identity.
Convening top BIM specialists and architects, the firm transforms early‑stage concepts into detailed IFC-ready plans.
Its engineering and draughting teams spark innovation, turning blueprints into robust, efficiently executed building projects.
With a business‑excellence wing, it anchors its operations in global standards like ISO, Lean and Six Sigma.
Through shared-services support, Latinem integrates finance, analytics and process optimization across its corporate family.
Headquartered in Hyderabad’s Sohini Tech Park, it stands out as a start‑up with big‑league infrastructure capabilities.

Culture + Values

Solution mindset and can‑do attitude
Collaborative team environment where diverse talents converge
Startup‑phase spirit with every team member instrumental in building the organisation
Commitment to innovation and creativity at core of operations
Aspiration to be a great place to work

Environment + Sustainability

Part of a real estate group focused on sustainable growth and business excellence.
Construction Analysts apply data‑driven methods to optimize process efficiency and economic and environmental sustainability.
Business Excellence team ensures adherence to international process standards (e.g., Lean Management, Six Sigma) promoting operational efficiency.
No explicit net‑zero target date stated.

Inclusion & Diversity

No DEI strategy or gender statistics found on official website or LinkedIn.

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