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IT ERP Support Analyst
Rexel Usa
Handle ERP user support, resolve production issues, and manage enhancements.
13d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Birmingham, AL
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Electrical Distribution
Energy Management
Automation
Lighting
Building Controls
Renewable Energy Solutions
Industrial Solutions
Smart Home Solutions
Sector Specialisms
Industrial
Residential
Commercial
Automation
Electrical Supplies
Construction
Project Management
Safety and Security
Role
What you would be doing
ticketing
system updates
data cleanup
issue logging
regression testing
user provisioning
- Collaborate with team members in preparing documentation for business including Help Desk Notebook or systems documentation for ERP
- Work with the team in creation of intake and production problem tickets, being accountable for the thoroughness, accuracy, and timeliness of tickets
- Perform updates to Trade Service and Net Pricer based on external customer requests
- Track production support issues, provide dependable updates within the request ticket and ensure appropriate assignments and priorities within the agreed SLA
- Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly – at least 51%
- Run Data Cleanup reports each day to correct data or have appropriate user make the corrections
- Log programming issues needed for system glitches or system enhancements for in JIRA
- Assist users with any issues called in to Help Desk line or work any issue in Support JIRA queue even if not specific to ERP
- Identify root cause of single or recurring incident/s, provide development with steps to re-create the incident, provide workaround solution where possible to solve for the user’s immediate need. Investigate permanent solutions based on priority
- Set up new hires in ERP, perform role and task changes in ERP for job title changes, Terminate ERP access for associates no longer with the company – assist in auditing ERP access twice a year
- Provide application training and demos which enable the end user community to meet/exceed operational goals and support company defined procedures
- Responsible for regression testing activities, identifying expected results, escalating any defect found to the application team
- Analyze multiple medium-difficult business problems and assess how automated systems or process changes can be implemented to solve them
- Be the initial contact of tickets in the JIRA ticketing queue – engage business user to replicate issues, educate, determine actionable items to resolve request in ERP
What you bring
erp
high school
problem solving
business knowledge
communication
adaptability
- Good technical, analytical and problem-solving skills
- Up to 25 pounds - None
- Travels to offsite locations - Occasionally – up to 20%
- ERP knowledge
- Up to 50 pounds - None
- Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently – 21% to 50%
- Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - None
- High School or GED - Required
- Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - None
- Business knowledge of sales, shipping, inventory, purchasing, accounts payable, accounts receivable, receiving, project management
- Handles or works with potentially dangerous equipment - None
- Good organizational and follow-up skills and the ability to meet time sensitive deadlines
- Up to 10 pounds - Occasionally – up to 20%
- Interpersonal skills necessary to manage business and technical relationships with internal and external clients
- Sit: Must be able to remain in a stationary position - Frequently – 21% to 50%
- Ability to adapt to change quickly
- Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - None
- Good verbal and written communication skills
- Walk: Must be able to move about inside/outside office or work location - Frequently – 21% to 50%
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A leading distributor of electrical products and services across North America.
- Operates through a wide network of branches, supporting industries such as energy, industrial, and residential sectors.
- Plays a crucial role in powering smart solutions for buildings and infrastructure, enhancing both energy efficiency and sustainability.
- Offers tailored solutions for key markets such as industrial automation, energy management, and the residential space.
- Has a strong foundation of innovation and has developed partnerships with global suppliers to enhance its product offering.
- Is involved in key projects across energy, infrastructure, and commercial spaces, helping to drive modern electrical solutions in various sectors.
- Is constantly evolving, with a focus on advancing technology and digital solutions for customers, ensuring operational efficiency and smarter energy use.
- Customer Focus
- Innovation and Agility
- Integrity and Accountability
- Teamwork and Collaboration
- Sustainability and Responsibility
2050 Carbon Neutrality
Net-Zero Commitment
Aiming to achieve net-zero carbon emissions by the year 2050.
50% CO2 Reduction
Emission Target
Aiming to reduce CO2 emissions by 50% by 2030 compared to 2019 levels.
- Investing in renewable energy solutions for operations
- Promoting energy-efficient products and solutions to customers
- Supporting the circular economy through the recycling of electrical materials
By 2030
Gender Parity Goal
Target for achieving equal representation of gender in leadership roles.
- Ensuring a balanced representation of gender and ethnic diversity at all levels
- Implementing inclusive leadership programs and talent development initiatives
- Tracking diversity progress through regular workforce audits and metrics
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