Sales Coordinator

Description

• Report to the Esperanza Homes Design Studio daily and adhere to schedule
• Supports with preparing and comprehend automated reports used weekly
• Supporting sharing relevant OneDrive files with financing partners
• Receive and catalog house keys
• Supports with ordering food and supplies for quarterly sales trainings
• Supports with sending monthly report of ratified sales and closed homes
• Best in Class Customer Experience -provide a best-in-class customer experience – every time, with every customer
• Supports with preparing for sales team events and trainings
• Receive and catalog mailbox keys
• Prepare closing packets for Sales Managers
• Supports creating and closing out lot files in current builds and past builds folders
• Support archiving schedules in Mark Systems and perform lot file audits
• Supports with verifying that everything received is also accounted for in the CRM’s data
• Contact Onsite Sales Consultant for customers seeking a tour with a Sales Consultant
• Supports ensuring all sales documents are filed in the correct OneDrive
• Supports with creating customer portals and mark Homeowner Portal complete in ITK
• Supports with adding customers to the excel merge file once customer portals are created
• Supports with processing HALO tickets daily as received
• Supports Design Center Staffing
• Supports maintaining digital and hard lot files for all sales related documents
• Supports with sending weekly reports via email to our mortgage, title, and vendor partners
• Supports with providing receipts to VP of Sales for sales team event expenses
• Supports with adding merge file with addresses for every home
• Receive and catalog garage remotes
• Supports Schedules Archived
• Supports with using automated reports in HubSpot to identify errors and address them with the sales team
• Comply with company policies and procedure
• Add Starts to “Start Requests Received” file
• Supports HALO requests processed
• Supports with ordering awards and coordinating events for sales team and Real Estate Professional outreaches
• Welcome, receive and direct guests as required
• Supports Lot File Maintenance
• Supports assisting the sales team in changing a customer’s lot selection, floorplan, elevation, or community
• Supports with adding weekly SPEC home lawn maintenance requests in HALO

Requirements

• Supports with searching for data and input in reports accurately
• Supports with verifying the accuracy of our interactive map
• Has a propensity for action, willing to make mistakes by doing in order to learn and improve quickly
• Ability to adapt quickly and multi-task efficiently
• Ability to sit or stand for long periods of time and move around work environment as needed
• Ability to operate a motor vehicle
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Supports with kickout and re-price cancellations
• Experience in administrative, accounting, or clerical work (1+ year)
• Attention to detail and organizational aptitude
• Supports with spot checking CRM data daily
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes
• Ingenuity/problem-solving skills
• Ability to have face to face conversations with co-workers, financing partners, and manager
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Strong follow up skills
• Proficiency in Microsoft Outlook, Word, & Excel

Benefits

• Open and close welcome center per scheduled hours
• Employee Assistance Program (EAP)
• Employer Paid Health Reimbursement Account for Medically Enrolled Staff
• 401(k) with Company Matching Contributions
• Employee & Dependent Life Insurance
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage Along with Robust Supplemental Plan Options
• Vacation & Company Holidays
• Disability Programs
• Reward and Recognition Programs
• Competitive Compensation including Bonus & Profit-Sharing Programs
• Employee Home Purchase Rebate Program

Training + Development

Interview process

Visa Sponsorship

Security clearance