Leasing Specialist / Agent

Description

• Collect rents and handle delinquent accounts in a timely and efficient manner
• Perform clerical functions, data entry, organizing all filing, other tasks as needed.
• Ensure that all maintenance requests are handled on a timely basis, and that residents are notified if parts must be ordered or if there is any other type of delay. Ensure that appropriate written records are kept of all maintenance work completed.
• Greet prospects, qualify their needs and wants, tour prospective residents and present features and benefits of the community. Complete guest card and invite the prospect to lease an apartment. Ask them to complete and application and leave a deposit.
• Work assigned hours as required and requested, which may include an occasional evening or a weekend day to meet prospective applicants in order to meet occupancy goals.
• Prepare all reports as required and directed and meet required deadlines.
• Answer the telephone and convert prospect calls to appointments for a tour.
• Coordinate all marketing of vacant units including required social media postings
• Perform move-in inspections and generate applicable work orders as required.
• Receive and assist with processing residents’ service requests.
• Handle all details of move-ins and move-outs, giving special attention to apartment inspection check lists.
• Adhere to all Company personnel directives as per the manual of policies and procedures.
• Report accidents and emergency situations to the Community Manager immediately.
• Work effectively with local housing authority, if applicable, to ensure timely leasing and recertifying of applicants/residents for the tax credit units. Must meet required deadlines for processing required paperwork for all recertifications.
• Ensure that residents are provided with a clean, safe and well-maintained community. Perform any necessary touch up cleaning that may be needed when you first arrive (all common areas, entry and model).
• Adhere to all appropriate Company accounting directives.
• Work effectively with staff, residents, applicants and visitors.
• Ensure complete implementation and compliance with Tax Credit/DHCR/Section 8, and any other pertinent housing program requirements and directives as appropriate.

Requirements

• Data entry skills to enter data into system programs.
• Ability to keep accurate, organized files and records.
• Excellent customer service skills to interact with all employees, residents, visitors, local authorities/housing agencies.
• Must be fluent in English and Spanish to provide support to Spanish-speaking residents.
• Business Professional with excellent business judgment to handle day-to-day matters.
• Adaptable – able to multi-task and change projects as required.
• Minimum High School diploma/GED equivalent required. Some college helpful.
• Excellent organizational and time management skills to meet required deadlines.
• Yardi, Boston Poston or other property management software experience preferred.
• Physical attendance at assigned work location during scheduled hours is essential.
• Strong oral and written communication skills.
• Math aptitude; understanding of debits, credits, basic accounting.
• Certifications COS, TCS desired or willing to obtain.
• Able to work independently as well as support a team.
• Bilingual (Spanish, other) helpful.
• Experience in Low Income Tax Credit (LIHTC), HUD-Section 8, HOME RD or other compliance programs including Fair Housing compliance needed.?
• Prior customer service experience helpful to interact with residents, visitors, team members.
• Strong interpersonal communication skills.
• Resourceful; problem solving skills with ability to resolve resident, prospective resident, personnel, vendor issues, that may include confidential financial qualifying issues for residency.
• 2+ years’ prior apartment leasing experience preferred.

Benefits

• 40 Hours per Week

Training + Development

Interview process

Visa Sponsorship

Security clearance