IT services firm delivering talent outsourcing, managed services, smart building solutions, IT/security infrastructure and A/V integration
Manage user accounts and access permissions within Active Directory and other systems
Coordinate with third-party vendors for support on specialized technical issues
Collaborate with other IT team members to resolve issues
Assist in the setup and management of audiovisual equipment for meetings and events
Install, configure, and maintain computer systems, software, and peripherals
Develop and update technical documentation, including user guides and knowledge base articles • Conduct training sessions for end-users on new technologies and best practices
Perform routine maintenance and updates on workstations, servers, and network equipment
Provide input on and help develop IT strategies and improvements to optimize operations
Monitor system performance and identify potential issues before they become critical
Assist in developing and implementing IT policies and procedures
Conduct regular audits of IT equipment and software licenses to ensure compliance
Diagnose and troubleshoot complex technical problems for end-users remotely and on-site
Stay current with new technologies, industry trends, and best practices through continuous learning and certification
Provide responsive technical support for hardware, software, network, and system issues
Participate in after-hours support rotation for critical issues and emergencies
Job Summary: An IT Operation / Network Technician plays a crucial role in managing and resolving complex technical issues that hinder the performance and efficiency of an organization's IT infrastructure. A junior technician is responsible for providing advanced troubleshooting support, guiding users through intricate problem-solving processes, and ensuring the seamless operation of hardware, software, and network systems.
Ensure the security and confidentiality of data and systems at all times
Manage and prioritize a queue of service tickets, ensuring timely resolution of issues
Responsible for managing client inquiries and technical issues, ensuring timely resolution, and maintaining positive client relationships
Ability to manage and prioritize multiple tasks and service tickets
Minimum of 2 years of experience in an IT help desk or technical support role
Excellent customer service and communication skills
Bachelor’s degree in Information Technology, Computer Science, or related field & Bilingual in Korean
Strong analytical and problem-solving skills
Understanding of data security and confidentiality practices and standards
Strong knowledge of computer hardware, software, networking, and operating systems
Leadership skills with experience in mentoring junior staff
Experience with Active Directory/Azure and user account management
Strong organizational skills and attention to detail
Proficiency in troubleshooting and resolving advanced technical issues
Ability to conduct create technical documentation
Familiarity with remote support tools and techniques
Ability to work independently and collaboratively within a team environment