IT Operations / Network Technician

Manage user accounts and access permissions within Active Directory and other systems

Coordinate with third-party vendors for support on specialized technical issues

Collaborate with other IT team members to resolve issues

Assist in the setup and management of audiovisual equipment for meetings and events

Install, configure, and maintain computer systems, software, and peripherals

Develop and update technical documentation, including user guides and knowledge base articles • Conduct training sessions for end-users on new technologies and best practices

Perform routine maintenance and updates on workstations, servers, and network equipment

Provide input on and help develop IT strategies and improvements to optimize operations

Monitor system performance and identify potential issues before they become critical

Assist in developing and implementing IT policies and procedures

Conduct regular audits of IT equipment and software licenses to ensure compliance

Diagnose and troubleshoot complex technical problems for end-users remotely and on-site

Stay current with new technologies, industry trends, and best practices through continuous learning and certification

Provide responsive technical support for hardware, software, network, and system issues

Participate in after-hours support rotation for critical issues and emergencies

Job Summary: An IT Operation / Network Technician plays a crucial role in managing and resolving complex technical issues that hinder the performance and efficiency of an organization's IT infrastructure. A junior technician is responsible for providing advanced troubleshooting support, guiding users through intricate problem-solving processes, and ensuring the seamless operation of hardware, software, and network systems.

Ensure the security and confidentiality of data and systems at all times

Manage and prioritize a queue of service tickets, ensuring timely resolution of issues

Responsible for managing client inquiries and technical issues, ensuring timely resolution, and maintaining positive client relationships

Ability to manage and prioritize multiple tasks and service tickets

Minimum of 2 years of experience in an IT help desk or technical support role

Excellent customer service and communication skills

Bachelor’s degree in Information Technology, Computer Science, or related field & Bilingual in Korean

Strong analytical and problem-solving skills

Understanding of data security and confidentiality practices and standards

Strong knowledge of computer hardware, software, networking, and operating systems

Leadership skills with experience in mentoring junior staff

Experience with Active Directory/Azure and user account management

Strong organizational skills and attention to detail

Proficiency in troubleshooting and resolving advanced technical issues

Ability to conduct create technical documentation

Familiarity with remote support tools and techniques

Ability to work independently and collaboratively within a team environment