Night Auditor

Description

• Check credit of guest accounts daily and follow up if action is required
• Maintain a clean and attractive work area, uniform, and person
• Sell and upsell rooms to walk-in guests and phone reservations
• Must be responsible for safety and security of guests, fellow employees and hotel assets
• Adhere to all standard operating procedures and property specific brand standards
• Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
• Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
• Keep cash drawer secure and in balance throughout the shift
• Provide personalized, friendly service to every guest and associate
• Balance the day’s business in a neat, orderly, and timely fashion

Requirements

• Must be able to write effectively to communicate shift and guest needs
• Able to remember property computer systems to ensure customers can be checked in and out, make adjustments to reservations, review balances and other needed computer related items per brand training
• Be able to work independently and serve as key role for overnight hotel support
• Able to work with people from diverse cultures and backgrounds
• Able to communicate effectively in writing, verbally, and in person
• Is organized, honest, and works well with others
• Be able to work all night, and also be available for other shifts at front desk when necessary
• Must have eyesight enabling vision both near and far
• Have knowledge of all hotel systems including phone PBX, key lock, and PMS reservation systems
• Have knowledge of fire alarm system and evacuation procedures
• Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
• Must be able to use/lift arms for up to 8 hours
• Have general knowledge of housekeeping
• Must be able to handle pressure situations appropriately
• Can perform work for 8 hours and work in a restrictive space/environment
• Must be able to work over night independently
• Can complete all tasks described on the relevant shift check list
• Must have knowledge of surrounding area
• Have finger dexterity for operating equipment such as computer PMS
• Must speak in a clear, understandable voice, hear at a basic level, and understand English
• Able to report to scheduled shifts
• Able to work with people from diverse cultures and backgrounds Has the highest degree of integrity and is humble, living by the Golden Rule

Benefits

• Stay Discounts
• Employee Assistance Program
• Paid Time Off
• Select Paid Holidays and One Personal Floating Holiday
• 401(k) and 401(k) matching
• Several Voluntary and Supplemental Insurance Options
• Optional Health, Wellness and Care benefits
• Flexible Spending Account
• Loyalty Incentives and Other Unique Incentive Programs
• Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
• Optional Company paid Life Insurance
• Health Reimbursement Program

Training + Development

Interview process

Visa Sponsorship

Security clearance